Job Overview

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Employment Type

Part-time
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
team environment
employee recognition programs

Job Description

Courtyard by Marriott Dallas Plano Parkway at Preston Road is an integral member of the Marriott International family, a world-renowned hospitality leader recognized for excellence in guest service, innovative accommodations, and a dedicated team culture. Marriott International has set high standards in the hospitality industry, providing travelers with trusted brands and unparalleled experiences across the globe. The Courtyard brand was specifically designed to cater to business travelers seeking comfort, convenience, and a welcoming environment to balance work and relaxation. Located in Plano, Texas, the Courtyard by Marriott at West Plano Parkway offers a dynamic workplace culture, vibrant guest engagement, and a commitment to comfort and quality that reflects the Marriott name.

The Guest Service Expert role at Courtyard by Marriott Dallas Plano Parkway is a pivotal, non-management position focused on delivering a memorable dining experience for guests within the hotel's food and beverage department. This part-time role is designed for individuals who are enthusiastic about hospitality and eager to engage with guests to make every meal more than just food on the table — it’s about creating a unique and lasting experience. The Guest Service Expert is responsible not only for setting tables and serving guests but also for ensuring smooth communication with the kitchen staff, maintaining cleanliness and organization of the work area, and handling various service transactions seamlessly.

In this capacity, the Guest Service Expert embodies the principles of exceptional service by staying attentive, proactive, and professional. The role requires a hands-on approach that includes physical activity such as standing, walking, lifting up to 25 pounds independently and up to 50 pounds with help, and navigating different surface conditions. Moreover, attention to detail and adherence to safety protocols are crucial, ensuring the workplace remains safe and the guest experience remains of the highest quality. The Employer expects team members to comply fully with company policies and uphold uniform and grooming standards that reflect Marriott's reputation for professionalism.

This position is ideal for those beginning their careers or seeking to grow in the hospitality industry, with less than one year of experience sufficient to succeed. No formal supervisory experience or certifications are necessary, although a high school diploma or GED equivalent is preferred. Marriott International fosters an inclusive environment that values diversity, equal opportunity, and continuous improvement. Employees are encouraged to bring their unique backgrounds and experiences to work in a team-oriented atmosphere that supports growth and development.

Joining the Courtyard team means becoming part of a collaborative and ambitious environment that prioritizes guest satisfaction and employee engagement. Employees partake in the Marriott International culture of togetherness and are supported in becoming the best versions of themselves. With opportunities to engage with travelers from all walks of life and to enhance their skills through hands-on guest service, the Guest Service Expert position offers meaningful work in a company with a global reputation and local connections.

Courtyard by Marriott Dallas Plano Parkway represents a vibrant community where employees can contribute to redefining hospitality with passion and professionalism, making it a rewarding workplace for dedicated individuals who thrive in dynamic and interactive settings.

Job Requirements

  • high school diploma or GED equivalent
  • less than 1 year related work experience
  • ability to stand, sit, or walk for extended periods
  • ability to lift up to 25 pounds unassisted and up to 50 pounds with assistance
  • willingness to work part-time schedule
  • no supervisory experience required
  • legal authorization to work in the United States

Job Qualifications

  • high school diploma or GED equivalent
  • less than 1 year related work experience
  • no supervisory experience required
  • ability to perform physical tasks including lifting and walking
  • strong communication and interpersonal skills
  • commitment to professional appearance
  • customer service orientation

Job Duties

  • set tables and prepare dining area for guests
  • communicate effectively with kitchen staff to ensure timely service
  • interact and serve guests with professionalism and courtesy
  • clean and maintain work areas and supplies
  • handle guest transactions accurately and efficiently
  • adhere strictly to safety and quality standards
  • comply with company policies and procedures

Job Criteria

Experience

Entry Level (1-2 years)


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