Job Overview

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Employment Type

Temporary
Full-time
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Compensation

Hourly
Exact $23.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Professional development opportunities

Job Description

Courtyard by Marriott Los Angeles Torrance/Palos Verdes is part of Marriott International, a renowned global hospitality company recognized for its exceptional hotels and dedication to superior guest experiences. Located in Torrance, California, this Courtyard hotel specifically caters to business travelers and leisure guests, providing comfortable accommodations and a welcoming environment. Courtyard by Marriott has built its reputation by blending modern convenience with thoughtful service, creating an atmosphere where guests feel valued and at ease throughout their stay. The hotel emphasizes delivering a consistent and friendly service experience that goes beyond the basics of accommodation, reflecting Marriott International's overall mission of hospitality excellence.

The role of Guest Service Expert at Courtyard by Marriott Los Angeles Torrance/Palos Verdes is an essential frontline position within the Food and Beverage and Culinary category. This is a seasonal, full-time, non-management position expected to last for a 6-month timeframe. It offers an hourly wage of $23.50, reflecting the importance of the role to the hotel's operations. The Guest Service Expert contributes significantly to the overall guest experience by ensuring that food and beverage services are delivered with care, professionalism, and efficiency. This position is not merely about serving food; it is about creating a memorable, unique experience for guests that complements their stay.

Key responsibilities include setting tables, coordinating with the kitchen, engaging with guests to meet their needs, and maintaining clean and orderly work areas. The role requires proactive interaction with guests, aiming to make each transaction and dining experience delightful and seamless. Safety, professionalism in uniform and communication, and attention to quality standards are critical components of success in this position. Given the physical nature of the job, the Guest Service Expert must be capable of standing, walking, and moving for extended periods, including handling objects weighing up to 25 pounds independently and up to 50 pounds with assistance. The ability to work in various environments such as slippery or uneven surfaces is also important.

At Courtyard, there is a strong emphasis on a team-oriented work environment that values diversity, equal opportunity, and continuous improvement. Marriott International’s commitment to inclusivity ensures that every employee's unique background and talents are appreciated. The company's policies promote a safe and discrimination-free workplace, reinforcing a culture where every associate can thrive and develop their potential. Joining the team at Courtyard by Marriott Los Angeles Torrance/Palos Verdes means becoming part of a respected hospitality brand that supports growth, values fun, and focuses on excellence in service delivery. This role is suitable for individuals who are enthusiastic about hospitality, eager to contribute to an exceptional guest experience, and ready to work as part of a dedicated team cultivating a positive and productive workplace environment.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • ability to follow safety and quality protocols
  • effective communication skills
  • physical capability to perform job duties

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • ability to follow safety and quality protocols
  • effective communication skills
  • physical capability to perform job duties

Job Duties

  • set tables for guests
  • communicate effectively with kitchen staff
  • interact and serve guests in a friendly and professional manner
  • clean and organize work areas and supplies
  • ensure safety and quality standards are met
  • manage menu information accurately
  • handle and move objects weighing up to 25 pounds independently and 50 pounds with assistance

Job Criteria

Experience

Entry Level (1-2 years)


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