
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
employee recognition programs
Job Description
Courtyard by Marriott Miami Airport West/Doral, located at 3929 NW 79th Ave, Doral, Florida, is a part of the globally renowned Marriott International portfolio known for its commitment to delivering exceptional hospitality experiences. As a brand specifically designed for business travelers, Courtyard blends comfort, convenience, and contemporary amenities to cater to the needs of both leisure and business guests. The hotel prides itself on creating environments that not only ensure a pleasant stay but also empower guests to be productive and comfortable during their travels. Marriott International is dedicated to equal opportunity employment, fostering an inclusive workplace where the diverse backgrounds and talents of associates are valued and celebrated. The company upholds a commitment to non-discrimination on any protected basis, ensuring a respectful and welcoming environment for all employees and guests alike.
This Full-Time, non-management position as a Guest Service Expert at Courtyard by Marriott Miami Airport West/Doral centers around providing a seamless and memorable dining experience that transcends merely delivering food and drink. The Guest Service Expert is crucial in crafting a welcoming environment where every interaction contributes to an extraordinary guest experience. Responsibilities include setting tables, maintaining clear communication with the kitchen, engaging with guests to deliver attentive service, and ensuring cleanliness and organization in work areas and supplies. This role demands a proactive approach where the Guest Service Expert anticipates guest needs and creates a service atmosphere that is both efficient and friendly.
The position requires physical stamina and agility, involving extended periods of standing, walking, or sitting, often on uneven or slippery surfaces. Handling physical tasks such as moving, lifting, carrying, or placing objects weighing up to 25 pounds independently (and up to 50 pounds with assistance) is essential. The role also involves reaching overhead and below knee level, as well as bending and twisting motions, emphasizing a hands-on approach to the daily duties. Success in this role hinges on a commitment to workplace safety, adherence to company policies, maintaining high-quality standards in service delivery, and upholding a professional appearance and communication style.
Ideal candidates possess a high school diploma or G.E.D. equivalent with less than one year of related work experience, and no supervisory experience is required. This role is suited for individuals eager to embark on or continue a career in hospitality with a globally recognized brand. Marriott International provides a platform for associates to grow personally and professionally, encouraging a culture of learning, teamwork, and continuous improvement with an element of fun. Being part of the Courtyard team means belonging to a passionate group dedicated to exceeding guest expectations and embracing diversity in all forms. The Guest Service Expert becomes an integral part of a dynamic hospitality team, contributing to an environment where guests feel valued and employees have the opportunity to thrive and develop their skills.
This Full-Time, non-management position as a Guest Service Expert at Courtyard by Marriott Miami Airport West/Doral centers around providing a seamless and memorable dining experience that transcends merely delivering food and drink. The Guest Service Expert is crucial in crafting a welcoming environment where every interaction contributes to an extraordinary guest experience. Responsibilities include setting tables, maintaining clear communication with the kitchen, engaging with guests to deliver attentive service, and ensuring cleanliness and organization in work areas and supplies. This role demands a proactive approach where the Guest Service Expert anticipates guest needs and creates a service atmosphere that is both efficient and friendly.
The position requires physical stamina and agility, involving extended periods of standing, walking, or sitting, often on uneven or slippery surfaces. Handling physical tasks such as moving, lifting, carrying, or placing objects weighing up to 25 pounds independently (and up to 50 pounds with assistance) is essential. The role also involves reaching overhead and below knee level, as well as bending and twisting motions, emphasizing a hands-on approach to the daily duties. Success in this role hinges on a commitment to workplace safety, adherence to company policies, maintaining high-quality standards in service delivery, and upholding a professional appearance and communication style.
Ideal candidates possess a high school diploma or G.E.D. equivalent with less than one year of related work experience, and no supervisory experience is required. This role is suited for individuals eager to embark on or continue a career in hospitality with a globally recognized brand. Marriott International provides a platform for associates to grow personally and professionally, encouraging a culture of learning, teamwork, and continuous improvement with an element of fun. Being part of the Courtyard team means belonging to a passionate group dedicated to exceeding guest expectations and embracing diversity in all forms. The Guest Service Expert becomes an integral part of a dynamic hospitality team, contributing to an environment where guests feel valued and employees have the opportunity to thrive and develop their skills.
Job Requirements
- High school diploma or G.E.D. equivalent
- less than 1 year related work experience
- no supervisory experience
- ability to stand, sit, or walk for extended periods
- capability to lift up to 25 pounds unassisted and 50 pounds with assistance
- ability to work on uneven or slippery surfaces
- adherence to company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- less than 1 year related work experience
- ability to work in a fast-paced environment
- strong communication skills
- team-oriented mindset
- ability to follow safety procedures
- customer service skills
Job Duties
- Set tables according to standards
- communicate effectively with kitchen staff
- interact and serve guests with a positive attitude
- clean work areas and maintain supplies
- manage menu information accurately
- stand, sit, or walk for extended periods
- move, lift, and carry objects as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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