Bistro Attendant

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.50 - $16.25

Work Schedule

Flexible

Benefits

401(k) matching

Dental Insurance

Employee assistance program

employee discount

flexible schedule

Health Insurance

Health savings account

Life insurance

Paid Time Off

Referral program

Vision Insurance

Job Description

The Courtyard by Marriott Orlando Downtown, located at 730 N Magnolia Ave in Orlando, Florida, is a reputable hotel operated by an independent franchisee, Turnberry. This franchisee operates separately from Marriott International, Inc., controlling all employment policies, including hiring, compensation, and benefits. Known for its welcoming atmosphere and quality service, this hotel caters to both business and leisure travelers seeking comfort, convenience, and excellent hospitality in the heart of downtown Orlando. The property boasts modern amenities and a commitment to delivering a pleasant guest experience through attentive service and a well-maintained environment.

The Bistro Attendant at Courtyard by Marriott Orlando Downtown plays a crucial role in enhancing the dining experience for guests. This full-time, non-management position entails preparing food and beverage orders, serving meals, and ensuring all service is compliant with State and Federal regulations, including proper age requirements for alcoholic beverages. The Bistro Attendant is responsible for adhering to brand standards, following prescribed recipes, and maintaining food safety protocols. The position requires a balance of customer service skills with operational efficiency, as attendants engage directly with guests, process payments, and manage food inventory.

Serving as the face of the hotel’s bistro, the Bistro Attendant must excel in communication, hospitality, and multitasking. They present menus, answer questions, and employ suggestive selling techniques to maximize guest satisfaction and revenue. Regular guest interaction involves checking on customer satisfaction and performing service recovery when necessary. Beyond front-of-house responsibilities, this role involves managing the cleanliness and organization of service areas, handling cash and sales receipts accurately, and inventory management to ensure supply needs are met. The attendant must also be knowledgeable about the full range of food and beverage offerings, including the preparation and presentation of espresso and alcoholic beverages, as well as the distinctive characteristics of wines and champagnes offered.

This position demands a proactive approach to meeting room setup for banquets and events, ensuring food and beverage setups comply with Banquet Event Orders. The Bistro Attendant also handles routine cleaning and sanitation tasks for both front and back-of-the-house areas, maintaining a hygienic and welcoming environment for all patrons. Physical demands include mobility around the dining and kitchen spaces, occasional stair navigation, and safe manipulation of kitchen tools and equipment.

The hourly pay for the Bistro Attendant ranges between $15.50 and $16.25. The role offers ample opportunity for growth within the hospitality sector and is ideal for individuals who thrive in a fast-paced environment focused on customer service excellence. Emphasizing professionalism, the position requires courtesy, respect, and effective communication with guests and co-workers alike. The Courtyard by Marriott Orlando Downtown champions diversity and equal employment opportunity, welcoming candidates from all backgrounds to apply for this rewarding career opportunity.

Job Requirements

High school diploma or equivalent
Previous experience in food and beverage service preferred
Ability to operate point of sale systems such as MICROS
Knowledge of food safety and sanitation standards
Ability to communicate effectively with guests and co-workers
Ability to stand and move about for extended periods
Ability to lift and carry moderate weight
Willingness to work flexible hours including evenings and weekends

Job Qualifications

High school diploma or equivalent
Previous experience in food and beverage service preferred
Knowledge of food safety and sanitation standards
Excellent communication and customer service skills
Ability to operate point of sale systems such as MICROS
Ability to multitask in a fast-paced environment
Basic knowledge of beverage preparation including coffee and alcoholic beverages

Job Duties

Presents menu, answers question, and takes order for food and beverage, utilizing suggestive selling techniques and following brand steps of service, check with guest regularly to ensure satisfaction and perform guest service recovery when needed
Computes bill in MICROS, presents accurate check to guest, process payment, tracks sales receipts, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank
Ensures tips are reported properly for tax processing
Maintains counter and bar areas tidy and clean and stocks counter and bar at the end of each shift
Inventories food supplies and equipment weekly, request supplies as needed
Receives, dates, and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications
Ensure complete knowledge of tables, seating, room capacity, hours of operation, proper table set-up
Ensure complete knowledge of Bistro food and hot beverage standards, preparation method/time, ingredients, and quality standards of taste according to recipe, espresso machine and other kitchen equipment
Ensure complete knowledge of all liquor brands, beer, wine selections, recipes, and garnishments per Bistro Standards
Setup, breakdown, clean and sanitize all Front and Back of the House, to include clearing, cleaning tables, counter-tops, silverware, dinnerware, sweeping, vacuuming, removing/dispose of garbage
Serve food courses and hot and cold beverages to guests
Perform additional duties and projects as assigned