Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.00 - $14.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program

Job Description

Marriott International is a globally renowned hospitality company known for its commitment to providing exceptional guest experiences and fostering a diverse and inclusive workplace. Among its many brands, Courtyard by Marriott stands out as a hotel specifically designed for business travelers, offering comfort, convenience, and a welcoming atmosphere. Marriott International is dedicated to being an equal opportunity employer, promoting a culture that values the unique backgrounds, talents, and experiences of its associates. The company emphasizes non-discrimination on any protected basis including disability and veteran status. Courtyard by Marriott aims to serve the needs of travelers worldwide by delivering service that goes above and beyond expectations. Joining Courtyard means becoming part of a dynamic, ambitious team that supports personal and professional growth while maintaining a fun and collaborative work environment.

The Guest Service Expert role at Courtyard by Marriott is pivotal in creating memorable and unique experiences for guests. This position is not just about delivering food and drinks; it is about taking the initiative to ensure guests enjoy their entire visit. Guest Service Experts are responsible for a variety of tasks including setting tables, communicating with the kitchen, interacting and serving guests, and maintaining cleanliness in work areas. Attention to detail and a hands-on approach are essential as the job requires physical activity such as standing and moving for extended periods, handling objects weighing up to 25 pounds independently and up to 50 pounds with assistance, and managing other physical demands like bending, twisting, and stooping.

Maintaining a safe workplace and adhering to company policies and quality standards are critical components of success in this role. Guest Service Experts represent the brand through their professional appearance and communication skills. This role is suitable for individuals seeking an entry-level position in the hospitality industry, requiring a high school diploma or GED and less than one year of related work experience. There is no supervisory responsibility associated with this position, making it ideal for those starting their career journey. At Courtyard, employees are encouraged to learn, improve continuously, and be part of a supportive and vibrant team that values each member's contribution. This opportunity offers a pathway to develop hospitality skills while being part of a globally respected company that champions inclusion and excellence in service.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than one year of related work experience
  • ability to stand, sit, or walk for extended time
  • capability to move objects weighing up to 25 pounds without assistance and 50 pounds with assistance
  • willingness to follow company policies and procedures
  • commitment to maintaining a safe workplace
  • ability to uphold quality standards and maintain professional appearance and communication

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than one year of related work experience
  • strong communication skills
  • ability to stand, sit, or walk for extended periods
  • ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance and 50 pounds with assistance
  • professional appearance and communication skills

Job Duties

  • set tables preparing the dining area for guests
  • communicate effectively with kitchen staff to ensure timely service
  • interact with guests to provide a warm and welcoming experience
  • serve food and drinks efficiently and courteously
  • clean work areas and supplies to maintain hygiene standards
  • follow company policies and procedures to ensure a safe workplace
  • uphold quality standards in all aspects of service

Job Criteria

Experience

Entry Level (1-2 years)


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