
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Team-oriented work environment
Job Description
Courtyard by Marriott is a part of Marriott International, a globally recognized leader in the hospitality industry, known for its dedication to quality service, innovation, and exceptional guest experiences. Marriott International boasts a portfolio of premier hotel brands worldwide, each designed to cater to various traveler needs while maintaining the highest standards of hospitality. The Courtyard brand specifically caters to business and leisure travelers seeking modern comfort and convenience, offering amenities that support both productivity and relaxation. Situated at 6703 Abercorn St, Savannah, Georgia, this location embraces the Marriott legacy of exceptional service and quality accommodations, creating a welcoming environment for guests from all walks of life.
The position of Guest Service Expert at Courtyard by Marriott is a full-time, non-management role focused on delivering outstanding customer service in the food and beverage sector. This role is integral to creating memorable dining experiences that complement the overall guest stay. As a Guest Service Expert, the individual is responsible not only for typical duties like setting tables and serving guests but also for contributing to an inviting atmosphere that makes the dining process an enjoyable and seamless part of the hotel experience. This includes effectively communicating with kitchen staff, maintaining cleanliness in work areas, and engaging with guests in a professional and friendly manner.
Successful Guest Service Experts must be proactive, attentive, and capable of multitasking in a fast-paced environment. Physical demands include prolonged standing and walking, moving and lifting items up to 25 pounds independently, or up to 50 pounds with assistance, as well as reaching, bending, and twisting. The role requires adherence to company policies, high standards of cleanliness, safety, professional appearance, and communication. At Courtyard, the Guest Service Expert acts as a vital link between the kitchen, guests, and management, ensuring all aspects of the dining service meet the brand's expectations for quality and hospitality.
The company fosters an inclusive workplace that values diverse backgrounds, experiences, and perspectives, embracing an environment where all employees can grow and thrive. Marriott International is committed to equal opportunity employment and non-discrimination, sponsoring a culture of respect and opportunity. Being part of Courtyard by Marriott means joining a passionate team dedicated to continuous improvement, exceptional guest service, and a fun, collaborative work environment.
This role is ideal for individuals with little to no prior experience in hospitality who are eager to learn and develop their customer service skills. A high school diploma or GED is preferred, and although supervisory experience is not required, the position offers an excellent foundation for advancing within the hospitality industry. Courtyard by Marriott invites motivated team players who take pride in their work to become part of their community-focused hotel service team, contributing daily to the vibrant guest experience that defines Marriott's reputation globally.
The position of Guest Service Expert at Courtyard by Marriott is a full-time, non-management role focused on delivering outstanding customer service in the food and beverage sector. This role is integral to creating memorable dining experiences that complement the overall guest stay. As a Guest Service Expert, the individual is responsible not only for typical duties like setting tables and serving guests but also for contributing to an inviting atmosphere that makes the dining process an enjoyable and seamless part of the hotel experience. This includes effectively communicating with kitchen staff, maintaining cleanliness in work areas, and engaging with guests in a professional and friendly manner.
Successful Guest Service Experts must be proactive, attentive, and capable of multitasking in a fast-paced environment. Physical demands include prolonged standing and walking, moving and lifting items up to 25 pounds independently, or up to 50 pounds with assistance, as well as reaching, bending, and twisting. The role requires adherence to company policies, high standards of cleanliness, safety, professional appearance, and communication. At Courtyard, the Guest Service Expert acts as a vital link between the kitchen, guests, and management, ensuring all aspects of the dining service meet the brand's expectations for quality and hospitality.
The company fosters an inclusive workplace that values diverse backgrounds, experiences, and perspectives, embracing an environment where all employees can grow and thrive. Marriott International is committed to equal opportunity employment and non-discrimination, sponsoring a culture of respect and opportunity. Being part of Courtyard by Marriott means joining a passionate team dedicated to continuous improvement, exceptional guest service, and a fun, collaborative work environment.
This role is ideal for individuals with little to no prior experience in hospitality who are eager to learn and develop their customer service skills. A high school diploma or GED is preferred, and although supervisory experience is not required, the position offers an excellent foundation for advancing within the hospitality industry. Courtyard by Marriott invites motivated team players who take pride in their work to become part of their community-focused hotel service team, contributing daily to the vibrant guest experience that defines Marriott's reputation globally.
Job Requirements
- high school diploma or GED equivalent
- less than 1 year related work experience
- no supervisory experience required
- ability to stand for extended periods
- ability to lift up to 25 pounds independently and 50 pounds with assistance
- willingness to work full time
- ability to follow company policies and procedures
Job Qualifications
- high school diploma or GED equivalent
- less than 1 year related work experience
- ability to multitask in a fast-paced environment
- strong communication skills
- commitment to customer service
- ability to work as part of a team
- physical ability to stand, walk, lift, and bend as required
Job Duties
- set tables for guests
- communicate effectively with kitchen staff
- interact and serve guests professionally
- clean work areas and supplies
- manage menu information accurately
- maintain a safe and clean work environment
- ensure professional appearance and uniform adherence
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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