Job Overview

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Compensation

Hourly
Range $10.75 - $14.50
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
team events
Equal opportunity employer

Job Description

The hiring establishment is a family entertainment center and event venue that specializes in hosting birthday parties and other celebratory events. This venue provides a vibrant and engaging environment where guests of all ages can enjoy a variety of activities such as bowling, arcade games, laser tag, and escape rooms. As a well-established business in the entertainment industry, it prides itself on delivering exceptional guest experiences through dedicated staff, exciting event offerings, and a safe atmosphere tailored to families and groups. This company embraces a culture of excellence, teamwork, and continuous improvement to ensure every event runs smoothly and every guest leaves with lasting memories.

The role of the Event Party Coordinator is essential to the success of the birthday party and special event programs hosted at the venue. This position involves supporting the Event Planner with detailed party planning and execution, ensuring that each event is organized meticulously from start to finish. Candidates in this role will interact frequently with guests, party hosts, and various team members across departments to coordinate exciting activities and ensure that logistics, timing, safety, and guest satisfaction are all prioritized. The coordinator will oversee the Party Patrol teams that assist during party activities such as bowling and gaming, provide training and supervision to staff, and serve as the primary point of contact for party guests. Responsibilities include confirming party details, setting up supplies, managing food and beverage orders, supervising events in progress, assisting with payment processing, and facilitating event breakdown and cleanup.

This position requires someone who can think proactively, respond swiftly to guest needs, and contribute to a positive and festive atmosphere. The coordinator will need to possess strong communication skills, a customer-focused approach, and the ability to juggle multiple tasks efficiently within a fast-paced environment. Given the interactive nature of the events, the candidate must be comfortable working in spaces that can be noisy and involve dynamic lighting, as well as ensuring safety when working with children and large groups. The role emphasizes teamwork, professional conduct per established service standards, and the flexibility to undertake diverse duties as they arise.

Employment is typically full-time or part-time depending on operational needs, and the company offers competitive compensation reflective of experience and responsibilities. This position is ideal for individuals passionate about event coordination, customer service, and creating memorable celebrations. By joining this team, candidates have the opportunity to grow within a fun, energetic, and supportive workplace that values service excellence and continuous learning.

Job Requirements

  • High school diploma or equivalent preferred
  • 2+ years of guest service experience in a comparable field
  • Ability to stand and walk for extended periods
  • Ability to lift up to 50 pounds
  • Comfortable working in noisy environments with lighting effects
  • Experience working with large crowds and children
  • Strong communication skills
  • Ability to multitask and problem solve
  • Professional demeanor and commitment to service standards

Job Qualifications

  • High school diploma or equivalent preferred
  • 2+ years of guest service experience in a comparable field

Job Duties

  • Assist Event Planner with birthday party planning including making confirmation calls, offering party enhancements, scheduling Party Patrol team, mapping out party lanes
  • Plan and conduct training for new teammates and continued education for the veteran team
  • Provide supervision and support to the party staff to ensure efficient event execution
  • Meet with each party parent during the event to proactively address and resolve potential issues
  • Aid in preparing party area and tables with required party supplies
  • Greet guests and escort them to the party area
  • Assist with coordination of party activities times with guests and teammates within each department
  • Oversee party patrol during party bowling experience for safety and group management
  • Oversee party patrol during party gaming experience including arcade, laser tag, and escape rooms
  • Place food and beverage orders into kitchen via paper order form or register
  • Ensure timely delivery of food and beverage orders and aid delivery to party area
  • Assist with dessert service and encourage singing
  • Aid in event breakdown and area cleanup for faster turnover
  • Assist front desk team with managing birthday tab on register
  • Collect birthday payments through register and confirm deposits applied to bill
  • Gather all required paperwork for shifts
  • Interact professionally using Spare Time Service Standards (Code S.E.R.V.E.)
  • Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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