Bingo Shift Manager

Milwaukee, WI, USA|

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Paid Time Off

Professional development opportunities

Employee Discounts

Retirement Plan

team environment

flexible scheduling

Job Description

This opportunity is with a reputable gaming establishment that specializes in providing a vibrant and engaging Bingo experience to guests. Operating in a fast-paced, high-energy environment, this company prides itself on exceptional guest service and the accuracy of its many Bingo transactions. As a key player in the gaming and entertainment sector, the organization is committed to creating a welcoming atmosphere where guests can enjoy Bingo as a fun, lively pastime while adhering to strict operational controls and gaming laws. The company thrives on teamwork, professionalism, and maintaining high ethical standards that align with its core Mission, Vision, and Values, which emphasize integrity, personalized service, and community connection.

The role of Bingo Shift Manager is essential for sustaining the success and growth of the Bingo department. This position requires dynamic leadership to manage various team members including Bingo Admission Clerks, Floor Clerks, Callers, and Supervisors. As a leader within the department, you will be responsible for overseeing daily Bingo gaming sessions, ensuring that operational policies and procedures are followed meticulously to safeguard the department's integrity and profitability. The Bingo Shift Manager will work closely with department leadership and peers to develop and introduce new games and promotions, constantly seeking ways to enhance the overall guest experience and increase engagement.

This position demands a blend of managerial skills combined with a deep knowledge of gaming operations and compliance with local jurisdiction gaming laws including federal and state regulations. Your responsibilities will encompass interviewing, hiring, and training team members; scheduling shifts; performance appraisals; and handling disciplinary actions when necessary. You will also be charged with resolving guest complaints in a timely and positive manner, promoting excellent guest relations, and mentoring team members to encourage professional growth and effective teamwork. The role requires flexibility to work various shifts including late nights, early mornings, weekends, and holidays.

Performance metrics including profitability and operational results of each Bingo session will be key focuses, and you will be expected to recommend and implement strategic changes to protect and improve the department's financial health. Attention to detail and the ability to multitask in a busy environment will be essential, as will the capacity to maintain confidentiality and professionalism in all interactions. This role offers the chance to be a vital part of an entertainment venue that respects and rewards dedication, integrity, and passion for delivering outstanding guest experiences. Compensation is based on experience, reflecting the level of responsibility and expertise required to excel as a Bingo Shift Manager.

Job Requirements

High school diploma or equivalent
three years of supervisory or management experience
ability to use standard office equipment and Microsoft Office
ability to maintain discretion in handling confidential information
ability to interact professionally with guests and team members at all levels
ability to speak in front of small groups
ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
physical ability to perform job duties including talking, hearing, standing, sitting, walking, climbing, balancing, stooping, kneeling, crouching, moving freely throughout the office and property for duration of scheduled shift
ability to operate a personal computer
ability to lift, carry, push, pull, or move objects up to 15 pounds on a regular basis and up to 50 pounds occasionally with assistance
willingness to wear all required personal protective equipment while performing job duties
specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Job Qualifications

High school diploma or equivalent
three years of supervisory or management experience
work experience in Bingo or gaming operations preferred
ability to use standard office equipment and Microsoft Office
ability to maintain discretion in handling confidential information
ability to interact professionally with guests and team members at all levels
ability to speak in front of small groups
ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
physical ability to perform job duties including talking, hearing, standing, sitting, walking, climbing, balancing, stooping, kneeling, crouching, moving throughout the office and property
ability to operate a personal computer
ability to lift, carry, push, pull, or move objects up to 15 pounds regularly and up to 50 pounds occasionally with assistance
willingness to wear all required personal protective equipment while performing job duties
specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Job Duties

Carry out managerial responsibilities in accordance with the organization's policies and applicable laws
interview, hire, and train team members
schedule and motivate team members
plan, assign, and direct work
appraise performance
reward and discipline team members
address complaints and resolve problems
assist with establishing and monitoring operational policies and procedures to ensure the integrity of all games and systems
work closely with Bingo leadership and peers for success of the Bingo department
assist management to develop bingo sessions, new games, and promotions to enhance bingo program
report operational results of each bingo session and monitor profitability
recommend and implement changes and additions to protect profitability
promote and demonstrate positive guest relations
ensure timely, positive resolution of guest issues and complaints received in both written and verbal format
help develop, guide, mentor and educate team members
maintain knowledge of local jurisdiction gaming laws including federal, state, and other regulations
ensure full compliance with departmental internal controls, policies, procedures, and regulations
perform other duties as assigned