Bilingual (Spanish) Customer Service Representative

SRS Distribution Inc. is a prominent leader in the building materials distribution industry, with a reputation for providing exceptional products and services across the United States. Founded with a commitment to excellence and customer satisfaction, SRS Distribution operates through numerous branches, including a key location in Chicago, Illinois. The company thrives on its core values of integrity, innovation, and team collaboration, fostering a positive workplace culture famously encapsulated by the motto "Make Money and Have Fun!" SRS Distribution prides itself on its dynamic work environment, offering a fast-paced, deadline-driven atmosphere that encourages professional growth and rewards initiative and teamwork. The company not only values the contribution of its employees but also invests in their well-being through comprehensive benefits and competitive compensation packages. Employees at SRS Distribution are empowered to succeed and grow within their roles, with opportunities to progress into sales or management positions. SRS Distribution is an equal employment opportunity employer, ensuring a diverse and inclusive environment where all team members can thrive and feel valued. The company is also committed to accommodating individuals with disabilities and adheres strictly to federal, state, and local EEO laws to support a fair and supportive work environment.

The Bilingual Customer Service Representative (English/Spanish) role based at the SRS Building Products branch in Chicago is a pivotal position designed to enhance customer satisfaction by providing outstanding service both in person and via communication channels such as phone and email. This position plays a vital part in the daily operations of the branch, functioning as the primary point of contact for walk-in customers and a liaison between the sales, warehouse, and delivery teams to ensure smooth and timely order fulfillment. Candidates for this role are expected to be proactive, tech-savvy, and deeply customer-focused, with strong interpersonal skills and the ability to manage multiple tasks effectively. The position requires the use of CRM and ERP systems to manage orders and customer information accurately, contributing directly to the sales growth by identifying new business opportunities. This customer-facing role involves handling inquiries, resolving complaints, providing product information, and processing transactions efficiently. The ideal candidate should align with the company culture that blends hard work with a fun, friendly atmosphere. The work environment is primarily office-based with some physical activity, such as lifting light weights up to 20 pounds and occasional movement around the office to assist customers or colleagues. This role reports directly to the Branch Manager and does not have direct reports but requires close coordination with multiple internal teams to maximize customer satisfaction and operational efficiency. The working hours are on-site, and no travel is required for this position. The hourly wage ranges from $20.63 to $26.25, with additional opportunities for performance bonuses, commissions, and other incentives. The role further promises a comprehensive benefits package that supports financial security, health, well-being, and work-life balance, underscoring the company’s commitment to its employees’ overall satisfaction and development.