Bilingual Spanish Customer Service Representative Remote

Continuum Global Solutions is a leading global partner specializing in delivering exceptional customer care services. With a vast network of contact centers worldwide, we collaborate with Fortune 500 companies to enhance customer experiences by leveraging world-class voice, chat, email, and social technologies. Our mission is to create meaningful customer interactions that embody our core values of compassion, collaboration, integrity, and excellence. Operating as a subsidiary of Continuum Global Solutions, King Teleservices has been serving enterprise and local government clients in the United States for over 25 years, focusing on call center services that prioritize customer satisfaction and professional support.

We are currently seeking talented and empathetic Spanish Bilingual Customer Service Representatives for a full-time remote position, which requires candidates to reside in the state of New Jersey. This role is vital in supporting New York City residents by answering inquiries related to various city services, handling service requests, work orders, and complaints with professionalism and accuracy. We believe that excellent problem-solving skills, active listening, and a positive attitude are key to creating meaningful customer experiences. As part of this position, you will engage in handling incoming calls that cover a wide range of resident concerns, including general information and department routing, helping to ensure that every call results in a helpful and supportive interaction.

This role offers a paid training program to help you get acclimated and excel in your duties, alongside comprehensive health and wellness benefits starting from day one. Our benefits package includes paid time off, shift differentials for specific shifts, a 401(k) retirement plan, and company-paid life insurance, demonstrating our commitment to not only the well-being but also the financial security of our employees. We value ongoing professional growth and provide opportunities to build expertise through continuous training, quality feedback, and versatile interaction with support staff.

The ideal candidate will have strong bilingual capabilities in Spanish and English, with excellent verbal and written communication skills, a professional demeanor, and the adaptability to thrive in a fast-paced customer service environment. You will need a dedicated and distraction-free home workspace with specific technical requirements such as high-speed wired internet and a noise-canceling wired headset, ensuring seamless connectivity and clear communications. This role demands flexibility in availability, including evenings and weekends, to meet varied business needs.

Joining Continuum Global Solutions means being part of a dynamic, inclusive team committed to integrity, respect, and the success of every employee. If you are ready to leverage your skills to make a tangible impact and grow professionally within a vibrant company culture, we encourage you to apply and become a valued member of our team.