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Bilingual Spanish Customer Service Representative (Emergency Roadside) - Work from Home
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive salary
Paid training
401k
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Cell phone benefits
Referral bonuses
Career growth opportunities
Company-provided equipment
work-from-home convenience
Inclusive culture
Job Description
VXI Global Solutions is a leading global customer experience company that specializes in delivering exceptional customer service solutions across various industries. Known for its commitment to excellence and a vibrant corporate culture, VXI offers employees a dynamic work environment that fosters growth, innovation, and a passion for helping others. With a strong emphasis on technology and human connection, VXI supports clients and customers around the world through comprehensive service centers and remote work opportunities. The company’s inclusive culture embraces diversity and is committed to providing equal employment opportunities, including for individuals with disabilities and veterans. This commitment to inclusivity and... Show More
Job Requirements
- High school diploma or GED
- At least 1 year of customer service experience in a fast-paced, phone-based or customer-facing environment
- Experience in call center or customer-facing role preferred
- Ability to work all shifts including overnight, weekends and holidays
- Reliable high-speed internet connection with minimum 10 Mbps downstream and 5 Mbps upstream
- Dedicated quiet workspace free from interruptions
- Comfortable ergonomic workspace
- Must pass background screening
- Minimum typing skills of 30 WPM/80 percent accuracy
- Pass computer assessment prior to interview
- Complete 100 percent of training within 90 days
Job Qualifications
- Proven customer service skills with patience and empathy
- Strong interpersonal and communication skills
- Ability to work all shifts including overnight, weekends and holidays within contact center hours
- Excellent verbal and written communication
- Strong attention to detail and organizational skills
- High school diploma or GED
- Must pass background check
- Minimum typing speed of 30 WPM with 80 percent accuracy
- Must pass computer assessment with a score above 80 percent prior to interviewing
- Commitment to complete 100 percent of training within first 90 days
Job Duties
- Answer inbound calls from stranded rental vehicle customers needing emergency roadside assistance
- Assess each customer's situation to determine the best solution such as towing, roadside repair, or other support
- Coordinate with service providers to ensure timely assistance
- Follow up with customers to confirm help was received and ensure their safety and satisfaction
- Maintain accurate records of all customer interactions and services provided
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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