Bilingual Spanish Customer Service - Healthcare Remote
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Flexible
Benefits
Paid training
Bilingual Pay
Overtime opportunities
Early wage access
Health Insurance
Remote work environment
Career Development
Job Description
Continuum Global Solutions is a leading customer care service provider that partners with top companies globally to deliver exceptional customer experiences through its extensive network of contact centers. The company focuses on providing world-class customer support via multiple communication channels including voice, chat, email, and social media technologies. As a trusted partner for several Fortune 500 clients, Continuum Global Solutions prides itself on its ability to enhance customer interactions by employing innovative solutions and a highly skilled workforce. The company values diversity, integrity, and collaboration, creating a workplace environment that encourages employees to be their authentic selves and to pursue continuous learning and professional growth. Continuum is an equal opportunity employer committed to fair hiring practices and compliance with all applicable laws.
This full-time, remote position is ideal for bilingual Spanish-speaking customer service professionals who thrive in healthcare-related support roles. The role involves handling inbound calls from healthcare members and providers, assisting with inquiries related to health coverage, plan benefits, claims status, and account updates. Employees will play a crucial role in delivering compassionate, accurate, and professional assistance, ensuring a positive caller experience. The role requires navigating multiple systems and maintaining up-to-date knowledge of healthcare services while adhering to client-specific protocols and compliance standards. Paid training, bilingual pay, health insurance, and opportunities for career advancement are offered. Representatives are expected to work flexible shifts aligned with Pacific Time, including evenings, weekends, and holidays. The position demands strong communication skills, empathy, and the ability to de-escalate concerns effectively while operating in a professional remote work environment. Candidates will find a supportive and dynamic workplace culture that fosters teamwork and values the development of its employees.
This full-time, remote position is ideal for bilingual Spanish-speaking customer service professionals who thrive in healthcare-related support roles. The role involves handling inbound calls from healthcare members and providers, assisting with inquiries related to health coverage, plan benefits, claims status, and account updates. Employees will play a crucial role in delivering compassionate, accurate, and professional assistance, ensuring a positive caller experience. The role requires navigating multiple systems and maintaining up-to-date knowledge of healthcare services while adhering to client-specific protocols and compliance standards. Paid training, bilingual pay, health insurance, and opportunities for career advancement are offered. Representatives are expected to work flexible shifts aligned with Pacific Time, including evenings, weekends, and holidays. The position demands strong communication skills, empathy, and the ability to de-escalate concerns effectively while operating in a professional remote work environment. Candidates will find a supportive and dynamic workplace culture that fosters teamwork and values the development of its employees.
Job Requirements
- Must be 18 years or older
- High school diploma or equivalent
- Bilingual fluency in Spanish and English
- Minimum six months of relevant customer service or healthcare call center experience preferred
- Strong communication skills, both verbal and written
- Ability to operate multiple computer applications efficiently
- Willingness to work flexible shifts including evenings, weekends, and holidays
- Professional telephone etiquette and dependable attendance
- Ability to work additional hours including potential overtime
- Must have high-speed internet of at least 50 Mbps download and 10 Mbps upload
- Hard-wired internet connection via ethernet cable
- Dedicated, quiet, and secure workspace
- USB wired headset with noise-canceling microphone
- Schedule aligned with Pacific Time
- Must be at least 18 years old
Job Qualifications
- Bilingual fluency in Spanish and English
- High school diploma or equivalent
- Minimum six months of healthcare call center or related customer service experience preferred
- Exceptional customer service, active listening, and communication skills
- Strong computer proficiency and ability to navigate multiple applications
- Professional attitude and dependable attendance
- Ability to work flexible shifts including evenings, weekends, and holidays
- Schedule alignment with Pacific Time
Job Duties
- Actively listen to callers to understand their concerns and build rapport
- Provide accurate information related to healthcare plans, services, eligibility, benefits, and member materials
- Assist callers with account updates and guide them professionally through options and next steps
- Research inquiries across multiple systems while maintaining engagement
- Use client-specific tools, knowledge bases, and procedures to resolve issues efficiently
- Follow compliance, privacy standards, and established processes to ensure quality and audit readiness
- Document interactions accurately in appropriate systems
- De-escalate concerns with empathy and professionalism
- Navigate multiple applications quickly and accurately in a remote call center environment
- Adapt to changing business needs and support additional call types or workflows
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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