Bilingual Spanish Answering Service Agent

Answering Service Care (ASC) is a well-established live answering service provider with a remarkable legacy extending over 50 years, trusted by more than 4,000 businesses nationwide. As a third-generation family business, ASC operates with a people-first culture that prioritizes long-term relationships with both clients and employees. With nearly 200 dedicated team members distributed across three offices in New Jersey, North Carolina, and Florida, they have cultivated an environment where career growth and stability are deeply valued. The company is proud to offer professional, reliable customer service solutions across a diverse range of industries, including law firms, medical offices, franchises, insurance agencies, contractors, and many more. Their customer service professionals are expertly trained to deliver warm, professional call handling, lead intakes, appointment scheduling, call transfers, accurate message relay, as well as live chat, SMS, and email support.

The Answering Service Agent role at ASC is a vital position where the successful candidate will be responsible for providing exceptional bilingual (English and Spanish) customer support to clients across various industries. These agents are instrumental in representing the company’s mission to create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations. This role involves handling inbound and outbound calls with professionalism, empathy, and accuracy, following industry-specific scripts and guidelines, performing lead intakes, scheduling appointments, transferring calls, and dispatching messages with precision. Additionally, agents will utilize multiple communication channels such as live chat, SMS, and email to support customers effectively.

ASC values top-notch customer service skills, empathy, and the ability to multitask and remain focused in a fast-paced environment. The company offers competitive pay starting at $16.50 per hour depending on the state, with weekly performance bonuses that can increase earnings significantly. Employees benefit from a comprehensive package that includes health, dental, and vision insurance for full-time workers, paid time off starting from day one, an employee assistance program featuring free training and development courses, childcare and gym membership reimbursements, and a 401(k) plan with matching. ASC fosters a culture built on professionalism, continuous improvement, teamwork, innovation, and growth opportunities, making it an excellent place for customer service professionals to build a rewarding career. Work is performed remotely with a steady 40-hour workweek, allowing for flexibility and work-life balance.