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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Childcare Reimbursement
Gym membership reimbursement
401(k)
401(k) matching
Life insurance
On-the-job training
Referral program
Job Description
Answering Service Care (ASC) is a well-established live answering service provider with a remarkable legacy extending over 50 years, trusted by more than 4,000 businesses nationwide. As a third-generation family business, ASC operates with a people-first culture that prioritizes long-term relationships with both clients and employees. With nearly 200 dedicated team members distributed across three offices in New Jersey, North Carolina, and Florida, they have cultivated an environment where career growth and stability are deeply valued. The company is proud to offer professional, reliable customer service solutions across a diverse range of industries, including law firms, medical offices, franchises, insurance... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience preferred
- Bilingual English/Spanish proficiency required
- Ability to work remotely with reliable internet connection
- Availability to work full-time, 40 hours per week
- Strong communication and multitasking abilities
- Ability to follow detailed scripts and adhere to industry-specific guidelines
Job Qualifications
- Bilingual English/Spanish
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Job Duties
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
- Perform lead intakes, gather information, and document details with precision
- Schedule appointments and transfer calls to the appropriate contacts as needed
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service by demonstrating empathy and patience
- Live chat, SMS, and email support
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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