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Bilingual Spanish Answering Service Agent (North Carolina)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
vision coverage
Paid Time Off
Employee assistance program
Childcare Reimbursement
Gym membership reimbursement
Job Description
Answering Service Care (ASC) is a well-established live answering service provider with over 50 years of experience serving more than 4,000 businesses nationwide. As a third-generation family-owned business, ASC has built a strong reputation for delivering warm, professional, and reliable customer service across various industries such as law firms, contractors, medical offices, franchises, insurance agencies, and many more. With nearly 200 employees working across three offices in New Jersey, North Carolina, and Florida, ASC emphasizes a people-first culture that nurtures long-term relationships with both clients and employees. This dedication to service excellence is evidenced by many team members and clients... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Bilingual in English and Spanish
- Ability to work onsite
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Basic computer proficiency
Job Qualifications
- Bilingual English/Spanish
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Job Duties
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
- Perform lead intakes, gather information, and document details with precision
- Schedule appointments and transfer calls to the appropriate contacts as needed
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service by demonstrating empathy and patience
- Provide live chat, SMS, and email support
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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