Bilingual Spanish Answering Service Agent (North Carolina)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
vision coverage
Paid Time Off
Employee assistance program
Childcare Reimbursement
Gym membership reimbursement
Job Description
Answering Service Care (ASC) is a well-established live answering service provider with over 50 years of experience serving more than 4,000 businesses nationwide. As a third-generation family-owned business, ASC has built a strong reputation for delivering warm, professional, and reliable customer service across various industries such as law firms, contractors, medical offices, franchises, insurance agencies, and many more. With nearly 200 employees working across three offices in New Jersey, North Carolina, and Florida, ASC emphasizes a people-first culture that nurtures long-term relationships with both clients and employees. This dedication to service excellence is evidenced by many team members and clients staying with the company for more than two decades. The company takes pride in training skilled customer service professionals to handle tasks like warm call handling, lead intakes, appointment scheduling, call transfers, message relay, and providing live chat, SMS, and email support efficiently and professionally.
The Answering Service Agent role at ASC focuses on delivering exceptional bilingual Spanish support to clients from a variety of industries including medical, real estate, legal, home services, contractors, finance, technology, and business services. The role involves handling inbound and outbound calls with warmth and professionalism, following industry-specific call scripts, accurately gathering and documenting information during lead intakes, scheduling appointments, transferring calls appropriately, and dispatching messages efficiently. Agents also navigate multiple systems while maintaining clear call documentation and provide outstanding customer service with empathy and patience. This position offers competitive wages starting at $15.00 to $19.00 per hour depending on location, with weekly performance bonuses starting at an additional $2.75 per hour, and weekly direct deposit payments. ASC offers career stability and advancement opportunities supported by industry-leading training, making it an ideal place to grow in customer service. The company values professionalism, continuous improvement, teamwork, innovation, and growth opportunities. Working onsite, the role provides an environment where employees are members of a growing family-oriented team dedicated to providing exceptional communication solutions.
The Answering Service Agent role at ASC focuses on delivering exceptional bilingual Spanish support to clients from a variety of industries including medical, real estate, legal, home services, contractors, finance, technology, and business services. The role involves handling inbound and outbound calls with warmth and professionalism, following industry-specific call scripts, accurately gathering and documenting information during lead intakes, scheduling appointments, transferring calls appropriately, and dispatching messages efficiently. Agents also navigate multiple systems while maintaining clear call documentation and provide outstanding customer service with empathy and patience. This position offers competitive wages starting at $15.00 to $19.00 per hour depending on location, with weekly performance bonuses starting at an additional $2.75 per hour, and weekly direct deposit payments. ASC offers career stability and advancement opportunities supported by industry-leading training, making it an ideal place to grow in customer service. The company values professionalism, continuous improvement, teamwork, innovation, and growth opportunities. Working onsite, the role provides an environment where employees are members of a growing family-oriented team dedicated to providing exceptional communication solutions.
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Bilingual in English and Spanish
- Ability to work onsite
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Basic computer proficiency
Job Qualifications
- Bilingual English/Spanish
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Job Duties
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
- Perform lead intakes, gather information, and document details with precision
- Schedule appointments and transfer calls to the appropriate contacts as needed
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service by demonstrating empathy and patience
- Provide live chat, SMS, and email support
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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