Bilingual Sales Associate

The Restaurant Store is a leading retail establishment that specializes in providing high-quality restaurant supplies and foodservice equipment. As a one-stop-shop, it caters to the diverse needs of restaurants, foodservice providers, and hospitality businesses by offering a wide selection of products designed to exceed customer expectations in terms of quality, value, and service. The company is dedicated to delivering excellent hospitality that aligns with its core values of quality and customer satisfaction, making it a trusted name in the hospitality supply industry. Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers' expectations by providing excellent hospitality, quality, and value.

The Bilingual Hospitality Professional role at The Restaurant Store is a vital position focused on serving the Spanish-speaking customer base with exceptional service and support. This role operates within a retail branch location and is instrumental in achieving operational goals by implementing effective customer service strategies. The Bilingual Hospitality Professional is responsible for conducting business-to-business sales, developing and maintaining strong relationships with customers, and executing a proven customer service process that emphasizes brand awareness, needs assessment, exceeding expectations, and building loyalty.

In this role, you will perform a variety of tasks including cashier functions, assisting customers with loading products, maintaining the store's appearance through cleaning and merchandising, and managing inventory to ensure product availability. A unique aspect of this position is promoting private label brands to maximize profitability and educating customers on the advantages of The Restaurant Store's offerings. Additionally, this role requires a strong understanding of the company's brick-and-click business model to guide customers in navigating both the physical store and the online platform.

Working in a dynamic environment, the successful candidate must be adaptable, able to handle multiple assignments, and demonstrate service leadership by continuously striving to surpass customer expectations. Physical requirements such as standing for long periods, handling medium weights, and performing various physical movements are part of the job. The company also values proficiency in MS Office, experience with CRM systems, and strong communication skills. This position does not require a formal degree but weighs relevant experience and alignment with company values more heavily.

Overall, the Bilingual Hospitality Professional role offers an exciting opportunity to contribute to a reputable company that values diversity, customer service excellence, and employee well-being. The company supports its team members with comprehensive benefits and fosters a positive work environment, underscoring its commitment to both customers and employees alike.