Bilingual Retail Customer Service Specialist (Spanish)

Odessa, TX, USA|

Job Overview

Compensation

Hourly

Exact $17.02

Benefits

Health Insurance

retirement plans

Paid Time Off

Employee Discounts

Training and development programs

Flexible work schedules

wellness programs

Job Description

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products, known for its commitment to quality, innovation, and customer satisfaction. As a company, Sherwin-Williams prides itself on its ability to inspire and improve the world by coloring and protecting what matters most. Their products make environments brighter and more durable, serving a wide range of markets including residential, commercial, and industrial sectors. With a rich history dating back over a century and a strong focus on growth and development, Sherwin-Williams offers its employees not only job stability but also opportunities for career advancement, personal growth, and community connection. Employees benefit from a supportive culture with comprehensive benefits, emphasizing health, well-being, and flexibility.

The Customer Service Specialist role at Sherwin-Williams plays a critical part in maintaining the company’s high standards of customer support and sales excellence. This position is typically full-time and may involve working scheduled shifts including evenings and weekends. The specialists work closely with both wholesale and retail customers to determine their specific needs, provide knowledgeable advice on product options, and recommend the best solutions for their projects. A key aspect of the role is to ensure maximum client satisfaction by promptly addressing customer concerns and questions. The position involves hands-on responsibilities such as tinting and mixing products to customer specifications, processing sales transactions accurately, and maintaining the sales floor's appearance and inventory levels. This helps ensure that customers enjoy a seamless and positive shopping experience.

Customer Service Specialists at Sherwin-Williams are also responsible for building strong, trust-based relationships with customers to encourage repeat business and loyalty. They must stay informed about product features and updates to effectively communicate benefits and options. The role requires attention to detail and adherence to company protocols, especially with regard to inventory control and cash handling. Additionally, Customer Service Specialists may assist with in-store operations such as stocking shelves, setting up product displays, and loading or unloading delivery trucks, contributing to the overall functionality and efficiency of the store.

Sherwin-Williams values its employees and provides a thorough application process that includes an online application, a digital video interview, and an in-store interview to ensure the best fit for the role. The company is committed to equal employment opportunities and considers qualified applicants with arrest or conviction records in compliance with applicable laws. Compensation and benefits are competitive within the industry and tailored based on experience, skill sets, and job location. Sherwin-Williams fosters an inclusive workplace culture that supports diversity and adheres to all legal standards regarding employment practices. This makes the Customer Service Specialist role a great opportunity for individuals seeking a rewarding career in retail and customer service within a prominent and respected organization.

Job Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

Have a valid, unrestricted driver’s license
Have at least a high school diploma or GED
Have at least one year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment

Job Duties

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales