Bilingual Retail Customer Service Specialist (Spanish)

Waco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Work-life balance

Job Description

Sherwin-Williams is a global leader in the manufacture, distribution, and sale of paints, coatings, and related products to professional, industrial, commercial, and retail customers. Founded over a century ago, Sherwin-Williams has a longstanding reputation for innovation, quality, and customer satisfaction. It operates numerous stores and specialty wholesale branches, floorcovering facilities, and delivery service terminals, providing an extensive range of products designed to inspire and protect spaces across residential, commercial, and industrial sectors. The company emphasizes growth, stability, and the development of its employees, offering a supportive environment where personal and professional advancement is encouraged. With its purpose centered on coloring and protecting what matters, Sherwin-Williams continues to lead the paint and coatings industry with its commitment to product excellence and customer service.

The Customer Service Specialist role at Sherwin-Williams is vital in achieving the company's mission. This full-time or part-time position involves direct interaction with wholesale and retail customers, understanding their needs, and providing tailored solutions from the company’s extensive product offerings. Specialists are responsible not only for sales but also for maintaining high standards of store presentation, product knowledge, and ensuring the utmost customer satisfaction. They play a key role in fostering trust and building relationships with customers, ensuring that each interaction reflects the Sherwin-Williams brand positively. The role demands excellent communication skills in English and Spanish, the ability to handle various tasks from product recommendation and order processing to stocking and maintaining store appearance. Additionally, Customer Service Specialists are expected to meet and exceed sales goals while adhering to company policies and procedures. Sherwin-Williams supports its employees with a comprehensive benefits package, opportunities for career growth, and a culture of inclusivity and community engagement, making it a rewarding place to work for individuals passionate about customer service and retail excellence.

Job Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

Have a valid, unrestricted Driver’s License
Have at least a High School diploma or GED
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment

Job Duties

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales