Bilingual Restaurant Assistant Manager

Ojos Locos is a vibrant and dynamic restaurant chain known for its lively atmosphere and authentic Mexican cuisine. As a leading establishment in the hospitality industry, Ojos Locos focuses heavily on delivering outstanding guest experiences through high-quality food and exceptional service. The company prides itself on maintaining a warm and welcoming environment where both guests and employees feel valued and respected. With multiple locations, Ojos Locos has become a favorite destination for those seeking a fun dining experience paired with delicious food and refreshing beverages.

The role of Assistant Manager at Ojos Locos is a pivotal position responsible for managing the daily operations of the restaurant. This position requires a hands-on leader who can recruit, develop, mentor, and coach team members, including front-of-house staff (referred to as Chicas) and back-of-house teams. The Assistant Manager will play an essential role in overseeing the financial aspects of the business, including inventory management, food ordering, and achieving labor cost targets. A key part of this job is optimizing profits while ensuring that guests enjoy top-notch dining experiences.

In this role, the Assistant Manager adheres to company standards for service and quality to drive sales and control costs, covering areas such as food, beverage, supplies, utilities, and labor. Maintaining a clean and safe restaurant environment in compliance with federal, state, and local regulations is paramount. The Assistant Manager must consistently ensure food quality and preparation meet the highest standards, while also managing the restaurant's image through cleanliness, uniform policies, and appearance standards. Shift management, scheduling, and daily decision-making are regular responsibilities aimed at upholding operational excellence.

Guest satisfaction is a core priority. The Assistant Manager responds to guest complaints proactively and professionally, seeking to resolve issues and convert dissatisfied customers into loyal patrons. Additionally, this role requires the enforcement of proper security procedures to protect employees, guests, and company assets. This position demands working flexibility including nights, weekends, holidays, and peak business hours. Physical requirements include standing for long hours, lifting workloads up to 50 pounds, and accommodating an active, fast-paced work environment.

Ojos Locos is committed to providing equal employment opportunities and ensures a workplace free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability, or other protected characteristics. The Assistant Manager position offers an exciting opportunity for experienced restaurant leaders to grow within a respected company that values leadership, teamwork, and customer service excellence. Those passionate about the hospitality industry and eager to contribute to a thriving, fast-paced restaurant will find this role both challenging and rewarding.