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Bilingual Receptionist - YES Prep Southside Elementary (26-27)
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $13.77 - $17.12
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Retirement Plan
Paid Time Off
paid leave
Professional Development
Award-Winning Culture
Job Description
YES Prep Public Schools is a dynamic and rapidly expanding public charter school network based in Houston, Texas, dedicated to transforming the lives of students and their families through outstanding education and community engagement. With a student enrollment exceeding 21,650 and over 2,600 team members across 16 secondary and 12 elementary campuses, YES Prep serves a predominantly Hispanic and African-American student population, with a remarkable 99% university acceptance rate for its graduates. The organization prides itself on fostering an environment where high expectations and accountability drive exceptional academic outcomes and personal growth. Ranked among the top 100 high schools nationally... Show More
Job Requirements
- At least high school diploma or equivalent
- bilingual proficiency in Spanish and English
- minimum of 2 years experience in a fast-paced office environment
- proficiency with Microsoft Office Suite
- strong organizational and time management skills
- excellent verbal and written communication skills
- ability to handle confidential information with discretion
- reliable and dependable with strong follow-through
- ability to work collaboratively within a team
- commitment to YES Prep’s mission and culture
- ability to multitask and prioritize multiple initiatives
- ability to remain calm and professional under stress
- willingness to grow within campus operations
Job Qualifications
- At least 2 years of an exemplary record working urgently in a fast-paced and results-oriented office environment
- proficient in Microsoft Office Suite including Teams, Outlook, Word, and Excel
- bilingual in Spanish and English
- strong command of word processing with exemplary spelling and grammar skills
- demonstrated ability to work effectively on a team
- ability to maintain the highest level of confidentiality
- ability to exercise excellent judgment in decision-making
- belief in and commitment to the mission and core values of YES Prep Public Schools
- ability to maintain emotional control under stress
- ability to multitask in a fast-paced environment
- dedication to learn, grow, and develop professionally with openness to frequent feedback
Job Duties
- Warmly greet all students, families, visitors, and staff with professionalism and positivity
- manage visitor check-in using the district’s Raptor system
- ensure all visitors are properly badged and escorted as needed
- keep the front office clean, organized, and student-ready throughout the day
- maintain a calm, orderly environment during high-volume times
- answer and route all phone calls with accuracy and urgency
- maintain the campus voicemail system and ensure 24-hour response turnaround
- provide clear, consistent information to families about campus procedures
- support bilingual communication when possible
- support problem solving by triaging inquiries and routing to appropriate staff
- provide accurate support to parents regarding daily logistics such as dismissal changes, schedules, and procedures
- maintain professionalism and neutrality in all interactions
- support front office readiness standards including signage and materials organization
- model the campus’s expectations for warmth, professionalism, and predictable communication
- promote efficient, respectful interactions with all members of the school community
- check in tardy students and record information accurately
- collect written absence notes and route them to the OC or registrar
- support teachers and OC with real-time attendance communication
- monitor high-volume morning and midday attendance traffic
- communicate with families regarding attendance-related questions
- relay attendance messages to OC/Registrar for follow-up
- support positive attendance culture through consistent, warm communication
- ensure accuracy of tardy and absence documentation
- maintain confidentiality of all student records
- with Registrar verification, make updates to SIS parent/guardian contact information
- greet prospective families and provide initial onboarding information
- schedule enrollment appointments in coordination with OC and registrar
- collect preliminary documentation and pass it to the registrar for verification
- maintain an organized intake space for new families
- provide basic guidance about enrollment steps, campus hours, and key contacts
- route family questions to the appropriate owner
- support OC in preparing materials for onboarding events and welcome activities
- support real-time communication during arrival/dismissal
- help maintain orderly hall traffic during busy front-office times
- update posted operational information
- support urgent communication needs during campus emergencies following DCO protocols
- handle deliveries and route materials appropriately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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