Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Employer-paid healthcare
Employer-paid disability
401(k) retirement plan
Paid Time Off
Paid holidays
Job Description
GCP PAPER USA, Inc. is a prominent manufacturing company specializing in paper products, with its manufacturing plant located in New Caney, Texas. As a leader in the paper industry, GCP PAPER USA, Inc. is committed to producing high-quality products while maintaining strong adherence to environmental sustainability and safety standards. The company prides itself on its proactive approach to quality management, aligning with internationally recognized standards such as ISO 9001:2015 and FSC environmental protocols. Their facility in New Caney embodies a commitment to operational excellence and safety, ensuring all employees work in a secure and well-organized environment.
The role of Bilingual Receptionist (English/Spanish) at GCP PAPER USA, Inc. is a vital position that serves as the frontline ambassador for the company's plant operations. This full-time, non-exempt position operates Monday through Friday, providing essential front-desk management and bilingual communication support that fosters a professional and welcoming atmosphere for employees, guests, vendors, drivers, and job applicants alike. The receptionist oversees critical aspects of plant access control, telephone and email communication, mail handling, and meeting coordination, playing a crucial role in ensuring smooth plant operations.
The Bilingual Receptionist is expected to possess fluency in both English and Spanish, as this role requires clear communication with a diverse range of stakeholders. Key responsibilities include managing visitor check-in procedures with adherence to plant security policies, issuing visitor badges, delivering bilingual safety orientations, and managing incoming calls and emails efficiently. The receptionist also undertakes important administrative and clerical support across departments, ensuring all front-office tasks are executed with precision and professionalism.
This position demands a candidate with strong organizational skills, a friendly demeanor, and meticulous attention to detail to handle multiple tasks and interruptions smoothly throughout the workday. Familiarity with Microsoft Office Suite and multi-line phone systems is important to succeed in this role. Additionally, the role involves managing office supplies and supporting event coordination within the facility, reinforcing the receptionist's role as a central support figure within the plant.
Candidates for this position should be able to meet physical demands such as prolonged sitting, occasional standing, walking, bending, and lifting light materials up to 25 pounds. Compliance with OSHA warehouse safety regulations and the mandatory use of personal protective equipment when accessing the production floor are required to maintain workplace safety standards. GCP PAPER USA, Inc. offers a supportive work environment sensitive to accommodating individuals with disabilities to perform essential functions.
The company provides a competitive benefits package including 100% employer-paid healthcare covering medical, dental, and vision plans, fully covered short-term and long-term disability insurance, a retirement savings plan with corporate matching, and a generous paid time off policy along with paid holidays. This makes the role not only a key administrative position but also part of a company that values employee welfare and professional growth.
In summary, the Bilingual Receptionist at GCP PAPER USA, Inc. is a dynamic role that requires a bilingual professional capable of managing front-desk operations with a high level of organization and customer service. This position offers an opportunity to contribute to a respected manufacturing facility in Texas, ensuring productive daily operations and safety compliance while providing excellent bilingual communication and administrative support.
The role of Bilingual Receptionist (English/Spanish) at GCP PAPER USA, Inc. is a vital position that serves as the frontline ambassador for the company's plant operations. This full-time, non-exempt position operates Monday through Friday, providing essential front-desk management and bilingual communication support that fosters a professional and welcoming atmosphere for employees, guests, vendors, drivers, and job applicants alike. The receptionist oversees critical aspects of plant access control, telephone and email communication, mail handling, and meeting coordination, playing a crucial role in ensuring smooth plant operations.
The Bilingual Receptionist is expected to possess fluency in both English and Spanish, as this role requires clear communication with a diverse range of stakeholders. Key responsibilities include managing visitor check-in procedures with adherence to plant security policies, issuing visitor badges, delivering bilingual safety orientations, and managing incoming calls and emails efficiently. The receptionist also undertakes important administrative and clerical support across departments, ensuring all front-office tasks are executed with precision and professionalism.
This position demands a candidate with strong organizational skills, a friendly demeanor, and meticulous attention to detail to handle multiple tasks and interruptions smoothly throughout the workday. Familiarity with Microsoft Office Suite and multi-line phone systems is important to succeed in this role. Additionally, the role involves managing office supplies and supporting event coordination within the facility, reinforcing the receptionist's role as a central support figure within the plant.
Candidates for this position should be able to meet physical demands such as prolonged sitting, occasional standing, walking, bending, and lifting light materials up to 25 pounds. Compliance with OSHA warehouse safety regulations and the mandatory use of personal protective equipment when accessing the production floor are required to maintain workplace safety standards. GCP PAPER USA, Inc. offers a supportive work environment sensitive to accommodating individuals with disabilities to perform essential functions.
The company provides a competitive benefits package including 100% employer-paid healthcare covering medical, dental, and vision plans, fully covered short-term and long-term disability insurance, a retirement savings plan with corporate matching, and a generous paid time off policy along with paid holidays. This makes the role not only a key administrative position but also part of a company that values employee welfare and professional growth.
In summary, the Bilingual Receptionist at GCP PAPER USA, Inc. is a dynamic role that requires a bilingual professional capable of managing front-desk operations with a high level of organization and customer service. This position offers an opportunity to contribute to a respected manufacturing facility in Texas, ensuring productive daily operations and safety compliance while providing excellent bilingual communication and administrative support.
Job Requirements
- High School Diploma or GED required
- associate's degree or administrative certification preferred
- full professional fluency in both English and Spanish required
- 1-3 years of experience in a front-desk or customer-facing administrative role required
- experience in manufacturing, industrial, or distribution settings preferred
- proficiency in Microsoft Office Suite
- ability to handle front-desk interruptions smoothly
- punctual attendance
- legally authorized to work in the United States without sponsorship
- ability to remain seated for prolonged periods
- ability to lift or move items weighing up to 25 pounds
- mandatory use of safety boots, safety glasses, and hard hat when accessing plant production floor
Job Qualifications
- High School Diploma or GED
- associate's degree or administrative certification preferred
- full professional fluency in both English and Spanish (written, reading, and verbal communication)
- 1-3 years of experience in a front-desk, receptionist, or customer-facing administrative role
- experience in manufacturing, industrial, or distribution settings preferred
- friendly and professional demeanor
- strong organizational skills
- high attention to detail
- punctual attendance
- ability to handle front-desk interruptions smoothly
- proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- familiarity with digital visitor check-in software or multi-line phone systems preferred
Job Duties
- Greet all arriving employees, guests, job applicants, vendors, and contractors in both English and Spanish
- enforce facility security check-in protocols
- issue visitor badges
- conduct basic bilingual safety orientations prior to plant access
- answer central incoming phone calls promptly in English and Spanish
- route calls efficiently to appropriate departments or personnel
- take detailed messages
- manage central email inboxes
- receive, sort, and log daily incoming mail and small parcel packages
- manage outgoing mail and coordinate courier/freight document pickups
- maintain a clean, secure, and presentable front lobby and reception area
- monitor front entrance security access systems
- perform routine administrative tasks including file scanning, copying, sorting paperwork, assembling meeting folders
- assist cross-functional teams with clerical projects
- monitor front-desk and central office supply inventories
- track usage levels
- place routine replenishment orders
- assist in scheduling conference rooms
- prepare meeting agendas
- greet external meeting attendees
- coordinate catering or beverage setups for internal site events
- ensure all front-desk procedures comply with OSHA warehouse and plant safety regulations, corporate Code of Ethics, ISO 9001:2015 quality standards, and FSC environmental protocols
Job Criteria
Experience
No experience required
Job Location
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