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Bilingual Property & Casualty Licensed Insurance Representative - Remote

Job Overview

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Benefits

Medical insurance
Vision Insurance
Dental Insurance
Employment assistance program
Paid Time Off
401(k) Plan
Life insurance

Job Description

TP is a global leader in providing digital business services, partnering with some of the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a workforce of 500,000 employees communicating in over 300 languages, TP stands as a significant force in enhancing client operations while positively impacting communities worldwide. The company values diversity, inclusivity, and career growth, fostering a workplace culture that encourages ambition and high performance. TP also supports military personnel, veterans, and their families, ensuring an equitable and accommodating environment for all employees.

The Licensed Insurance Specialist role at TP is designed for individuals passionate about delivering exceptional customer service within a fast-paced environment. As a primary point of contact for customers, the specialist manages both inbound and outbound communications, leveraging advanced web-based tools to answer inquiries and solve problems efficiently. This position demands a keen understanding of insurance products, the ability to generate accurate quotes, and the skill to educate customers on coverage options and associated costs. Licensed Insurance Specialists also play a crucial role in completing sales and identifying opportunities to upsell when appropriate. This role requires fluency in both English and Spanish, reflecting TP's commitment to serving a diverse customer base. Ideal candidates will have a Property and Casualty Producer license in good standing and a strong background in customer service or sales. Working remotely, specialists benefit from a supportive infrastructure that ensures a dedicated workspace with reliable internet connectivity, meeting specific bandwidth and technology requirements. Benefits offered include comprehensive health plans, mental health resources, financial planning tools, and a culture that prioritizes employee well-being and professional development. TP invites applications continuously until positions are filled, with employment currently limited to residents in select states. This opportunity offers a unique blend of career advancement, community impact, and a supportive work environment that values each team member's contributions.

Job Requirements

  • Must have a property and casualty producer license in good or active standing
  • must be bilingual in English and Spanish
  • must possess a high school diploma or equivalent
  • minimum six months of customer service experience
  • must be 18 years of age or older
  • ability to type at least 25 words per minute
  • comfortable working with desktop computer systems and Windows-based environments
  • customer service and/or sales experience preferred
  • college degree preferred but not required

Job Qualifications

  • Property and casualty producer license in good or active standing
  • bilingual in English and Spanish
  • high school diploma or equivalent
  • minimum six months of customer service experience
  • customer service and sales experience preferred
  • college degree preferred but not required
  • ability to type at least 25 words per minute
  • comfortable with desktop computer systems and Windows-based software
  • excellent communication and analytical skills
  • strong organizational and problem-solving abilities
  • ability to work well under pressure and prioritize tasks

Job Duties

  • Manage inbound and outbound calls with prospective and existing customers
  • provide exceptional customer service
  • complete sales with customers
  • answer and address customer questions and concerns
  • gather data from customers to understand their needs
  • generate insurance quotes
  • educate customers on coverage and costs
  • upsell available products when appropriate

Job Criteria

Experience

No experience required


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