Bilingual Personal Banker

Tucson, AZ, USA|

Job Overview

Compensation

Hourly

Range $16.50 - $20.25

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Training and Development

Job Description

FNBT is a reputable financial institution committed to delivering excellent banking services to a diverse and growing customer base. As a bank that values customer satisfaction and community engagement, FNBT offers tailored financial products and personalized service to meet the varied needs of its clients. Known for its inclusive environment, FNBT actively supports a bilingual workforce and serves a significant Spanish-speaking population, ensuring accessibility and convenience for all customers. The bank operates in multiple locations with a high-volume sales environment, emphasizing the importance of quality customer interaction, accuracy, and efficiency in daily banking operations.

The role available at FNBT focuses on providing outstanding customer service in alignment with the bank's commitment to excellence. This position involves handling cash and payment transactions accurately and efficiently while working under direct supervision. The ideal candidate will thrive in a fast-paced atmosphere and participate actively in an engaging sales environment, which includes prospecting in-store aisles to identify opportunities for cross-selling bank products and services. Responsibilities also extend to processing deposits, issuing various financial instruments such as money orders and cashier's checks, and executing wire transfers including Western Union transactions.

This role requires a proactive approach to meeting personal goals, including monthly new account production targets, which are critical to the bank's growth strategy. The candidate will be accountable for maintaining precise transaction records, detecting counterfeit checks, and ensuring compliance with bank policies and regulatory standards. The position demands excellent communication skills in both English and Spanish to effectively serve FNBT's diverse clientele. Physical requirements include the ability to stand or walk for extended periods and lift items up to 50 pounds, reflecting the demanding nature of the role.

FNBT values teamwork, punctuality, and adherence to schedules that accommodate business needs, which may include shifts during evenings, weekends, and holidays. Being an equal opportunity employer, FNBT encourages qualified individuals who meet the minimum age and educational requirements to apply. The selected candidate will undergo a thorough background check to ensure alignment with the company’s standards. This opportunity within FNBT offers a dynamic workplace where customer service meets sales-driven performance, ideal for individuals seeking growth in the banking industry and a chance to contribute to a forward-thinking financial institution.

Job Requirements

At least 18 years of age
High school diploma, equivalency, or currently attending high school
Ability to communicate clearly in Spanish and English
Six months of work experience in retail or customer service preferred
Must be able to work flexible schedule including evenings, weekends, and holidays
Must pass background investigation per company policy
Ability to get along and work effectively with co-workers
Ability to stand or walk for extended periods
Ability to lift up to 50 lbs
Must handle high-volume, stressful environment

Job Qualifications

High school diploma or equivalency
Ability to communicate professionally in both Spanish and English
Six months of retail or customer service experience preferred
Ability to work flexible schedules including evenings, weekends, and holidays
Strong interpersonal skills and ability to work in a team environment
Ability to operate a computer and office machinery
Attention to detail in handling cash and transactions

Job Duties

Provide exceptional customer service involving receipt and payment of cash
Evaluate customer relationships to offer bank products and services
Follow established policies in accordance with the bank and supervisor's direction
Achieve monthly new account production targets
Participate in an active sales environment with in-store prospecting
Process deposits and payout funds accurately
Verify cash and checks to guard against counterfeit items
Enter transactions into computer and issue receipts
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
Process western union wires and cash advances
Cross-sell bank services and products
Serve a diverse customer base, including Spanish-speaking clients
Perform other related tasks as assigned
Maintain regular and predictable attendance