Bilingual Personal Banker

Killeen, TX, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Equal opportunity employer

Job Description

FNBT is a well-established financial institution committed to providing exceptional banking services to its diverse clientele. Recognized for its customer-centric approach and innovative banking solutions, FNBT operates with integrity and strives for excellence in every aspect of its operations. As a respected player in the banking industry, FNBT values diversity and inclusion, proudly serving a large Spanish-speaking population along with other customers. The bank fosters a supportive, dynamic work environment where employee growth and customer satisfaction are top priorities. FNBT is committed to equal employment opportunities, ensuring a fair and inclusive workplace for all individuals.

The role offered is that of a bank teller under direct supervision, designed for individuals who thrive in a high-volume, fast-paced sales environment. This position combines customer service, cash handling, and sales responsibilities, requiring keen attention to detail and strong interpersonal skills. The bank teller is responsible for facilitating routine banking transactions while promoting FNBT's products and services to both new and existing customers. This is a front-line role that demands excellent communication abilities, reliability, and a commitment to maintaining security protocols.

The bank teller will participate in daily operations that include receipt and payment of cash, processing deposits, issuing cashier's checks and money orders, and managing wires such as Western Union transfers. Additionally, the teller is accountable for personal achievement in new account production, contributing directly to the bank's growth objectives. Working closely with supervisors, the teller must adhere strictly to established policies and procedures to ensure operational accuracy and compliance. The role also involves prospecting within the branch for sales opportunities, indicating an active participation in driving the bank's business goals.

This position requires standing or walking for extended periods, working in potentially noisy and stressful surroundings, and performing duties that may require adjusting schedules based on business needs. Physical capability to lift up to 50 pounds and proficient use of computers and office machinery are further requisites. Punctuality and consistent attendance are essential to support the smooth functioning of branch operations. FNBT offers a stimulating work environment where you can enhance your skills, engage with diverse customers, and build a rewarding banking career.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or cash handling preferred
Ability to stand or walk for extended periods
Ability to work in a high volume, stressful, and noisy environment
Ability to lift up to 50 lbs
Proficient with computers and office machinery
Regular and predictable attendance and punctuality
Ability to operate within established approval authority limits

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or banking preferred
Strong communication and interpersonal skills
Basic computer proficiency
Ability to handle cash accurately
Attention to detail
Ability to work effectively in a fast-paced environment
Bilingual Spanish skills are an advantage
Ability to follow established policies and procedures
Sales experience is beneficial

Job Duties

Provide exceptional customer service involving receipt and payment of cash in a high volume sales environment
Evaluate customer relationships and offer bank products and services to new and existing account holders
Follow established bank policies and supervisor's directions
Achieve monthly new account production targets assigned by management
Participate in in-store aisle prospecting for sales opportunities
Process deposits, payouts, and accurately record and balance transactions daily
Verify cash and checks for deposit and check endorsements
Examine cash to prevent acceptance of counterfeit checks and identification
Enter transaction data into computer systems and issue receipts
Sell and prepare financial products including money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
Process Western Union wires and cash advances
Cross-sell bank services and products to customers
Provide bank services to a diverse customer base including a large Spanish-speaking population
Perform additional tasks as requested by supervisors
Maintain regular and predictable attendance and punctuality
Operate within approval limits based on authority levels