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Bilingual Multi-Location Customer Service Specialist (Spanish)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.75 - $1.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
employee discount
Career development opportunities
flexible schedule
Job Description
Sherwin-Williams is a globally recognized leader in the paints and coatings industry, known for its commitment to quality, innovation, and customer satisfaction. The company specializes in producing a wide range of paint products and solutions designed to enhance and protect surfaces across residential, commercial, and industrial applications. Sherwin-Williams has built a strong reputation for high-quality products and outstanding customer service, operating numerous stores and wholesale locations across the United States. This established presence offers a stable work environment with opportunities for career development and growth.
The Customer Service Specialist role at Sherwin-Williams is a full-time position based across three s... Show More
The Customer Service Specialist role at Sherwin-Williams is a full-time position based across three s... Show More
Job Requirements
- Must be at least eighteen (18) years of age
- must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- must be able to read, write, comprehend, and communicate in English
- must be able to read, write, comprehend, and communicate in Spanish
- must have a valid, unrestricted driver’s license
- must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- if internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- if internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- have at least one (1) year off experience working in a delivery, retail, or customer service position
- have previous work experience selling paint and paint-related products
- have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- assist customers in person and over the phone by determining needs and presenting appropriate products and services
- build productive trust relationships with wholesale and retail customers
- process sales transactions accurately and consistent with policies and procedures
- follow and achieve sales goals on a monthly, quarterly, and yearly basis
- maintain precise work order files and formulas
- pull appropriate products from the sales floor or warehouse
- tint and mix products, as needed, to customer specifications
- stock shelves and set up displays
- clean store equipment
- load/unload delivery trucks
- assist in making deliveries, as needed
- maintain in-stock and presentable condition assigned areas
- remain knowledgeable on products offered and discuss available options
- comply with inventory control procedures
- suggest ways to improve sales
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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