Bilingual Multi-Location Customer Service Specialist (Spanish)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.30 - $1.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. Founded over 150 years ago, the company has built a strong legacy of innovation, quality, and a deep commitment to customer satisfaction. Sherwin-Williams serves customers through a network of stores, specialty outlets, and wholesale distributors, offering an extensive range of products for residential, commercial, and industrial applications. The company prides itself on inspiring and improving the world by coloring and protecting what matters, ensuring spaces and places become brighter and stronger. The corporate culture promotes stability, growth, and opportunity for employees, emphasizing benefits, career development, and community connection.
The role of Customer Service Specialist at Sherwin-Williams involves working closely with wholesale and retail customers to understand their needs, provide expert advice on the right products, and deliver exceptional service. This full-time position is based at Store #3065, located at 12132 W. Capitol Drive, Wauwatosa, WI 53222, with the expectation to work at stores within a 10-mile radius of this location. The starting hourly pay is $19.30, or may vary based on relevant experience.
Customer Service Specialists play a critical role in ensuring customer satisfaction, maintaining product and store standards, and consistently achieving sales goals. These specialists handle inquiries, offer product recommendations, process sales transactions, and ensure timely resolution of customer concerns. Additionally, they maintain accurate work order files, assist with product tinting and mixing, and help keep the store organized and efficiently stocked.
Due to the nature of the position involving access to cash, personal information, and merchandise, Sherwin-Williams conducts criminal background checks to uphold safety and protect company operations. The company values diversity and equal opportunity, welcoming qualified candidates from various backgrounds and ensuring fair employment practices.
Applicants can expect a thorough recruitment process, beginning with an online application, followed by a digital behavioral video interview, and finally an in-store interview with the team. Sherwin-Williams offers competitive compensation, comprehensive benefits, and a supportive work environment focused on employee well-being and career growth.
The role of Customer Service Specialist at Sherwin-Williams involves working closely with wholesale and retail customers to understand their needs, provide expert advice on the right products, and deliver exceptional service. This full-time position is based at Store #3065, located at 12132 W. Capitol Drive, Wauwatosa, WI 53222, with the expectation to work at stores within a 10-mile radius of this location. The starting hourly pay is $19.30, or may vary based on relevant experience.
Customer Service Specialists play a critical role in ensuring customer satisfaction, maintaining product and store standards, and consistently achieving sales goals. These specialists handle inquiries, offer product recommendations, process sales transactions, and ensure timely resolution of customer concerns. Additionally, they maintain accurate work order files, assist with product tinting and mixing, and help keep the store organized and efficiently stocked.
Due to the nature of the position involving access to cash, personal information, and merchandise, Sherwin-Williams conducts criminal background checks to uphold safety and protect company operations. The company values diversity and equal opportunity, welcoming qualified candidates from various backgrounds and ensuring fair employment practices.
Applicants can expect a thorough recruitment process, beginning with an online application, followed by a digital behavioral video interview, and finally an in-store interview with the team. Sherwin-Williams offers competitive compensation, comprehensive benefits, and a supportive work environment focused on employee well-being and career growth.
Job Requirements
- Must be at least eighteen (18) years of age
- must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- must be able to read, write, comprehend, and communicate in English
- must be able to read, write, comprehend, and communicate in Spanish
- must have a valid, unrestricted driver’s license
- must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- if internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- if internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- have at least one year of experience working in a delivery, retail, or customer service position
- have previous work experience selling paint and paint-related products
- have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- assist customers in person and over the phone by determining needs and presenting appropriate products and services
- build productive trust relationships with wholesale and retail customers
- process sales transactions accurately and consistent with policies and procedures
- follow and achieve sales goals on a monthly, quarterly, and yearly basis
- maintain precise work order files and formulas
- pull appropriate products from the sales floor or warehouse
- tint and mix products, as needed, to customer specifications
- stock shelves and set up displays
- clean store equipment
- load/unload delivery trucks
- assist in making deliveries, as needed
- maintain in-stock and presentable condition assigned areas
- remain knowledgeable on products offered and discuss available options
- comply with inventory control procedures
- suggest ways to improve sales
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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