Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. Founded over 150 years ago, the company has built a strong reputation for quality and innovation, helping to inspire and improve the world by coloring and protecting what matters. As a company dedicated to making the places and spaces in our world brighter and stronger, Sherwin-Williams leverages its extensive product lines and innovative solutions to meet the needs of a diverse customer base including wholesale and retail clients. The company’s commitment to excellence is reflected not only in its products but also in its workplace culture, where employee growth, health, and well-being are prioritized.

Sherwin-Williams employs Customer Service Specialists who serve as a vital link between the company and its customers. These specialists work closely with wholesale and retail customers to understand their needs, answer inquiries about Sherwin-Williams products, and recommend appropriate solutions tailored to individual requirements. The role is designed to ensure outstanding customer satisfaction by promptly resolving concerns and maintaining high visual and quality standards for both products and the store environment.

The position requires the specialist to consistently meet the store's sales goals by providing excellent customer service both in person and over the phone. This involves handling sales transactions with accuracy and compliance, managing work order files and formulas, and staying knowledgeable about product features to offer informed recommendations. Additionally, Customer Service Specialists may be involved in stocking shelves, setting up displays, tinting and mixing products to customer specifications, and assisting with deliveries. The role includes interaction with customers of all ages and handling valuable store merchandise and cash, requiring a commitment to integrity and trustworthiness.

Working at Sherwin-Williams means becoming part of a culture that values stability, growth, and momentum, offering employees opportunities to learn new skills, develop their careers, and contribute meaningfully to an inclusive team environment. Compensation is competitive and reflects factors such as skill sets, experience, and certifications, with a clear commitment to fair treatment and equal opportunity for all employees. Benefits are comprehensive, supporting employees' health, retirement planning, well-being, and work-life balance.

The hiring process includes an online application, a digital video interview, and an in-store interview to ensure candidates are a good fit for this hands-on, customer-focused role. Sherwin-Williams emphasizes a safe and supportive workplace, complying with federal and local laws to protect both customers and employees, and encourages candidates from diverse backgrounds to apply. Overall, the Customer Service Specialist role offers an excellent opportunity for individuals passionate about customer interaction, sales, and the paint and coatings industry to build a rewarding career with a respected company.