Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams is a leading global company specializing in producing and selling high-quality paints, coatings, and related products. Established with a strong commitment to innovation and customer satisfaction, Sherwin-Williams has built a reputation for inspiring and improving the world by coloring and protecting what matters most to its customers. As a well-established paint and coatings manufacturer and retailer, the company operates numerous stores across various locations, serving wholesale and retail customers with tailored solutions that meet their specific needs. Sherwin-Williams promotes a culture of growth, inclusion, and professional development, offering its employees a stable and rewarding work environment with excellent benefits and opportunities for career advancement. The company values diversity and ensures an equal opportunity workplace for all employees and applicants. Their customer-centric approach and dedication to quality have made Sherwin-Williams a trusted name in the industry.

This part-time Customer Service Specialist role at Sherwin-Williams is based primarily within a 15-mile radius of Store #708968 located at 125444 Pacific Hwy S, Kent, WA 98032. The position requires bilingual fluency in both Spanish and English, reflecting Sherwin-Williams' commitment to serving diverse communities effectively. Compensation for this part-time position starts at $24.00 per hour. The role involves working in multiple store locations, ensuring flexibility and adaptability in serving customers across these sites.

As a Customer Service Specialist, your primary responsibility is to engage directly with wholesale and retail customers to understand and address their painting and coating needs. You will provide expert advice on Sherwin-Williams products, helping customers select the right solutions and ensuring a high level of customer satisfaction. This role includes promptly resolving any customer issues and maintaining up-to-date knowledge of product features and store layouts. Additionally, you will uphold the high-quality visual standards of both the products and the store's appearance.

Your duties will also encompass achieving sales goals by providing exceptional service and product knowledge, processing transactions accurately, managing inventory presentation, and assisting with the tinting and mixing of paint products to meet customer specifications. Your interaction with customers may include minors, and you will have access to cash, payment methods, store merchandise, and personal information, which requires a commitment to safety and confidentiality. A background check is mandatory for this position to maintain Sherwin-Williams’ high operational standards and ensure the safety of customers, employees, and the public.

Sherwin-Williams supports its employees with comprehensive benefits including health coverage such as prescription savings and virtual physician visits, retirement and savings plans, and generous paid time off including holidays, vacation, military, and bereavement leave. Part-time employees gain access to these benefits in accordance with company policies. The company fosters an environment that encourages learning, development of new skills, and professional growth while maintaining a strong connection to community and team inclusion.

The hiring process includes submitting an online application, completing a digital video interview through HireVue, and attending an in-store interview with Sherwin-Williams team members. This structured process ensures that new hires are equipped to contribute positively to the company’s mission and customer experience.

This opportunity is ideal for individuals who are motivated by customer service excellence, driven to meet sales targets, and eager to be part of a company that values diversity, inclusivity, and employee well-being. By joining Sherwin-Williams, you become part of a team dedicated to creating possibilities and enhancing the world through color and protection.