Bilingual Multi-Location Customer Service Specialist (Spanish)
Job Overview
Compensation
Hourly
Exact $16.83
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Career Development
flexible schedule
Employee Discounts
Life insurance
Job Description
Sherwin-Williams is a leading global manufacturer and retailer of paints, coatings, and related products dedicated to inspiring and improving the world by coloring and protecting what matters. This company prides itself on its innovative solutions that enhance the appearance and durability of spaces and structures worldwide. Operating through a comprehensive network of stores, Sherwin-Williams offers outstanding products and expert services, catering to both wholesale and retail customers. With a longstanding reputation for quality and customer satisfaction, Sherwin-Williams is committed to creating a diverse and inclusive workplace that supports the growth and well-being of its employees.
The Customer Service Specialist role at Sherwin-Williams is a dynamic and vital position that requires working closely with wholesale and retail customers to assess their needs and recommend appropriate solutions using Sherwin-Williams products. This role is essential in delivering an exceptional customer experience by answering questions, resolving concerns promptly, and maintaining the high standards of product quality and store presentation. Working at a location within a 15-mile radius of Store #7733 in Beaumont, TX, the selected specialist will be instrumental in achieving the store’s sales goals while fostering strong relationships with customers. The position involves personal and phone interactions, managing cash transactions, handling electronic equipment, and maintaining store merchandise securely.
In addition to a customer-focused attitude, the role requires familiarity with product features and the ability to tint, mix, and stock products efficiently. The Customer Service Specialist must be well-versed in inventory control procedures and contribute ideas to improve sales performance. Sherwin-Williams supports this role with a structured hiring process that includes an online application, a digital video interview, and an in-store interview to ensure the best fit for both the candidate and the company. The company provides its employees with access to a broad range of benefits such as health insurance, retirement plans, and career development opportunities, along with flexibility to support life balance. Sherwin-Williams encourages diversity, equal employment opportunity, and compliance with legal standards, making it a rewarding and secure place to build a meaningful career.
The Customer Service Specialist role at Sherwin-Williams is a dynamic and vital position that requires working closely with wholesale and retail customers to assess their needs and recommend appropriate solutions using Sherwin-Williams products. This role is essential in delivering an exceptional customer experience by answering questions, resolving concerns promptly, and maintaining the high standards of product quality and store presentation. Working at a location within a 15-mile radius of Store #7733 in Beaumont, TX, the selected specialist will be instrumental in achieving the store’s sales goals while fostering strong relationships with customers. The position involves personal and phone interactions, managing cash transactions, handling electronic equipment, and maintaining store merchandise securely.
In addition to a customer-focused attitude, the role requires familiarity with product features and the ability to tint, mix, and stock products efficiently. The Customer Service Specialist must be well-versed in inventory control procedures and contribute ideas to improve sales performance. Sherwin-Williams supports this role with a structured hiring process that includes an online application, a digital video interview, and an in-store interview to ensure the best fit for both the candidate and the company. The company provides its employees with access to a broad range of benefits such as health insurance, retirement plans, and career development opportunities, along with flexibility to support life balance. Sherwin-Williams encourages diversity, equal employment opportunity, and compliance with legal standards, making it a rewarding and secure place to build a meaningful career.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted driver's license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
No experience required
Job Location
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