Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams is a globally recognized leader in the paint and coatings industry, known for its high-quality products and commitment to innovation. Established over a century ago, Sherwin-Williams has evolved into a prominent retail and wholesale company specializing in paints, coatings, and related products that protect and beautify residential, commercial, and industrial structures. With a vast network of stores and branches, Sherwin-Williams serves customers ranging from DIY enthusiasts to professional contractors, consistently upholding values that prioritize customer satisfaction, product excellence, and community involvement. The company’s purpose is to inspire and improve the world by coloring and protecting what matters most, making it a sought-after employer offering growth opportunities, competitive savings, and comprehensive benefits tailored to support employee wellbeing and career development.

The Customer Service Specialist role at Sherwin-Williams is a dynamic and customer-oriented position designed for individuals passionate about delivering excellent service while driving sales performance. This role involves working closely with both wholesale and retail customers to assess their needs, answer their questions regarding Sherwin-Williams products, and recommend solutions that best fit their requirements. The Customer Service Specialist functions as the front-line ambassador of the Sherwin-Williams brand, responsible for ensuring maximum client satisfaction through prompt resolution of concerns and maintaining up-to-date knowledge of product features and company standards. With a focus on meeting and exceeding sales goals, employees in this role contribute significantly to the store’s success by combining strong interpersonal skills with product expertise.

Individuals selected for this position will work primarily within stores located within a 15-mile radius of Sherwin-Williams Store #7258 in Houston, Texas. Duties include assisting customers both in person and over the phone, processing sales transactions, managing inventory, setting up product displays, tinting and mixing paint products according to specifications, and maintaining a clean and organized store environment. The position also requires handling cash and other payment methods securely and adhering to the company’s stringent policies to safeguard business operations and customer safety.

Sherwin-Williams emphasizes inclusivity, equal employment opportunity, and compliance with all relevant laws to ensure a respectful and supportive workplace. The company also offers a thorough onboarding process that includes digital video interviews and in-person interviews to assess candidates comprehensively. Compensation varies based on experience, training, certifications, and other critical factors and aligns with fair market standards. Additionally, Sherwin-Williams provides an extensive benefits package designed to support employees’ health, financial security, and work-life balance, encouraging a fulfilling and long-term career within the organization. Join Sherwin-Williams and be part of a team dedicated to improving lives and creating possibilities through outstanding customer service and quality products.