Bilingual Multi-Location Customer Service Specialist (Spanish)
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
employee discount
Career Development
Job Description
Sherwin-Williams is a globally recognized leader in the paint and coatings industry, dedicated to enhancing the beauty and durability of homes, businesses, and structures. Established with the purpose of inspiring and improving the world by coloring and protecting what matters, Sherwin-Williams offers a wide array of high-quality paints, coatings, and innovative solutions. The company has built its reputation on delivering excellence through its products and services, driven by a workforce passionate about customer satisfaction and continuous improvement. As one of the largest and most stable companies in the sector, Sherwin-Williams emphasizes growth opportunities, employee well-being, and inclusivity. The company operates numerous retail locations, specialty wholesale branches, and delivery service terminals, ensuring its strong presence across various markets.
This Customer Service Specialist role is based in multiple Sherwin-Williams store locations, including stores #1350 in Madison Heights, MI, #1763 in Sterling Heights, MI, and #1370 in Troy, MI. This position is bilingual, requiring proficiency in both Spanish and English to effectively serve a diverse customer base. The Customer Service Specialist is a vital contributor to the store's success, tasked with engaging customers, determining their needs, recommending the appropriate Sherwin-Williams products, and ensuring a seamless customer experience. The role involves working closely with both wholesale and retail customers, providing expert advice, and delivering professional service that aligns with the company’s quality standards.
Customer Service Specialists are essential for maintaining the store’s operational efficiency and aesthetic standards through responsibilities such as stocking shelves, setting up product displays, and maintaining cleanliness. They also play a significant role in achieving the store's sales goals by processing transactions accurately and following up on monthly, quarterly, and annual sales targets. Because this position involves handling cash, customer information, and valuable merchandise, Sherwin-Williams conducts necessary background checks to uphold safety and trust within the workplace.
By joining Sherwin-Williams as a Customer Service Specialist, individuals become part of a company that prioritizes not only professional growth but also personal well-being. Employees receive comprehensive benefits tailored to enhance their health, offer financial security, and support work-life balance. Opportunities for career development abound through training programs and supportive team environments that foster connection and inclusivity. Sherwin-Williams values each team member’s contribution and strives to create an engaging workplace where employees can thrive and contribute meaningfully to the company’s mission and customers’ satisfaction.
This Customer Service Specialist role is based in multiple Sherwin-Williams store locations, including stores #1350 in Madison Heights, MI, #1763 in Sterling Heights, MI, and #1370 in Troy, MI. This position is bilingual, requiring proficiency in both Spanish and English to effectively serve a diverse customer base. The Customer Service Specialist is a vital contributor to the store's success, tasked with engaging customers, determining their needs, recommending the appropriate Sherwin-Williams products, and ensuring a seamless customer experience. The role involves working closely with both wholesale and retail customers, providing expert advice, and delivering professional service that aligns with the company’s quality standards.
Customer Service Specialists are essential for maintaining the store’s operational efficiency and aesthetic standards through responsibilities such as stocking shelves, setting up product displays, and maintaining cleanliness. They also play a significant role in achieving the store's sales goals by processing transactions accurately and following up on monthly, quarterly, and annual sales targets. Because this position involves handling cash, customer information, and valuable merchandise, Sherwin-Williams conducts necessary background checks to uphold safety and trust within the workplace.
By joining Sherwin-Williams as a Customer Service Specialist, individuals become part of a company that prioritizes not only professional growth but also personal well-being. Employees receive comprehensive benefits tailored to enhance their health, offer financial security, and support work-life balance. Opportunities for career development abound through training programs and supportive team environments that foster connection and inclusivity. Sherwin-Williams values each team member’s contribution and strives to create an engaging workplace where employees can thrive and contribute meaningfully to the company’s mission and customers’ satisfaction.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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