Bilingual Multi-Location Customer Service Specialist (Spanish)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.30 - $1.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
Employee Discounts
Career development programs
wellness programs
flexible scheduling
Job Description
Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products, dedicated to coloring and protecting what matters most. With a rich history of innovation and customer focus, Sherwin-Williams serves both retail and wholesale customers through its extensive network of stores and distribution centers across the United States and beyond. The company prides itself on its commitment to quality, sustainability, and community engagement, continuously investing in its people and technology to maintain its position as an industry leader.
Sherwin-Williams is currently seeking a Full-Time Customer Service Specialist to work at stores within a 15-mile radius of Store #1049, located at 3272 Golf Road, Unit B, Delafield, WI 53018. This role offers a starting pay of $19.30 per hour or a salary commensurate with relevant experience. The position involves direct interaction with both wholesale and retail customers, requiring a strong ability to assess customer needs, answer product-related questions, and recommend suitable solutions. Customer Service Specialists are essential to ensuring maximum client satisfaction by promptly resolving customer concerns and maintaining the high standards of product quality and store presentation.
In this role, you'll be expected to meet and exceed sales goals through excellent service and relationship building with customers. You will have the opportunity to work in a dynamic retail environment where product knowledge and customer interaction are key elements. As part of Sherwin-Williams' purpose to inspire and improve the world, you will contribute to making spaces brighter and stronger through the expert application of paints and coatings. The position not only focuses on sales but also on creating a welcoming, trustworthy, and knowledgeable presence in the store.
Sherwin-Williams values its employees and offers comprehensive benefits designed to enhance life, career, and connection. Employees enjoy rewards, health and wellness benefits, career development opportunities, and an inclusive workplace culture that supports diversity. The company also maintains a rigorous hiring process including an online application, digital interview, and in-store interview to ensure candidates align with its core values and capabilities. As a potential team member, you will have access to a broad range of benefits and support systems aimed at fostering personal and professional growth. Sherwin-Williams is an Equal Employment Opportunity employer committed to providing an inclusive working environment and welcomes candidates from diverse backgrounds.
Joining Sherwin-Williams as a Customer Service Specialist means becoming part of a legacy that goes beyond just selling paint. You will be an integral part of a community-focused company that strives to protect and enhance environments through superior products and reliable service. With a solid foundation, a clear path for advancement, and strong community ties, Sherwin-Williams offers a unique and rewarding career path for motivated individuals ready to make a difference.
Sherwin-Williams is currently seeking a Full-Time Customer Service Specialist to work at stores within a 15-mile radius of Store #1049, located at 3272 Golf Road, Unit B, Delafield, WI 53018. This role offers a starting pay of $19.30 per hour or a salary commensurate with relevant experience. The position involves direct interaction with both wholesale and retail customers, requiring a strong ability to assess customer needs, answer product-related questions, and recommend suitable solutions. Customer Service Specialists are essential to ensuring maximum client satisfaction by promptly resolving customer concerns and maintaining the high standards of product quality and store presentation.
In this role, you'll be expected to meet and exceed sales goals through excellent service and relationship building with customers. You will have the opportunity to work in a dynamic retail environment where product knowledge and customer interaction are key elements. As part of Sherwin-Williams' purpose to inspire and improve the world, you will contribute to making spaces brighter and stronger through the expert application of paints and coatings. The position not only focuses on sales but also on creating a welcoming, trustworthy, and knowledgeable presence in the store.
Sherwin-Williams values its employees and offers comprehensive benefits designed to enhance life, career, and connection. Employees enjoy rewards, health and wellness benefits, career development opportunities, and an inclusive workplace culture that supports diversity. The company also maintains a rigorous hiring process including an online application, digital interview, and in-store interview to ensure candidates align with its core values and capabilities. As a potential team member, you will have access to a broad range of benefits and support systems aimed at fostering personal and professional growth. Sherwin-Williams is an Equal Employment Opportunity employer committed to providing an inclusive working environment and welcomes candidates from diverse backgrounds.
Joining Sherwin-Williams as a Customer Service Specialist means becoming part of a legacy that goes beyond just selling paint. You will be an integral part of a community-focused company that strives to protect and enhance environments through superior products and reliable service. With a solid foundation, a clear path for advancement, and strong community ties, Sherwin-Williams offers a unique and rewarding career path for motivated individuals ready to make a difference.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted driver's license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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