Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams is a leading global company specializing in the manufacture, distribution, and sale of paints, coatings, and related products. Founded in 1866, Sherwin-Williams has established itself as a trusted name both in the residential and commercial sectors by providing quality products and innovative solutions that help protect and beautify surfaces around the world. With a vast network of stores and service locations, the company remains committed to sustaining its growth and development by investing in its employees and fostering a culture centered around service, quality, and innovation.

The company’s purpose is to inspire and improve the world by coloring and protecting what matters most, translating this mission into every interaction with customers and every product it delivers. Sherwin-Williams places a strong emphasis on creating an inclusive and collaborative work environment where individuals can thrive professionally and personally. The organization offers competitive wages, opportunities for advancement, and comprehensive employee benefits that support well-being and work-life balance.

This role is a full-time position located within a 20-mile radius of Store #723085 at 2305 18th Avenue NE, Minneapolis, MN 55418. The starting pay for the role is $19.85 per hour or adjusted based on relevant experience.

The Customer Service Specialist position at Sherwin-Williams is a vital role that involves working directly with wholesale and retail customers to understand their needs, answer their questions, and recommend appropriate products and solutions. Specialists are expected to maintain high levels of client satisfaction by resolving concerns promptly and providing excellent service throughout the customer’s journey. In addition to customer interaction, the Specialist is responsible for managing sales transactions, maintaining inventory, and ensuring that the store’s visual standards are met consistently.

This position requires strong communication skills and the ability to build and maintain productive trust relationships. Additionally, the role demands technical proficiency with tinting and mixing products according to customer specifications, organizing sales displays, processing orders, and participating in delivery assistance when needed. Specialists will be tasked with achieving specific sales goals regularly, contributing directly to the overall performance and success of the store.

The store environment necessitates handling cash and electronic payment systems responsibly along with managing merchandise and customer information securely. Therefore, Sherwin-Williams conducts background checks to ensure the safety and security of all stakeholders, including customers, employees, and partners.

Sherwin-Williams is firmly committed to equal employment opportunity and adheres to all federal, state, and local laws regarding fair hiring practices. The company encourages applicants from diverse backgrounds, including protected veterans and individuals with disabilities, to apply.

Overall, this role offers an exciting opportunity for motivated individuals passionate about customer service and the paint and coatings industry to join a reputable company dedicated to quality, innovation, and community engagement. Sherwin-Williams provides a supportive environment with ample opportunities for learning, development, and career progression, alongside a comprehensive benefits package designed to support employees’ physical and financial well-being.