Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams is a renowned global leader in the manufacturing, distribution, and sale of paints, coatings, and related products. With a rich history spanning over 150 years, Sherwin-Williams has built a strong reputation for providing high-quality products that inspire and protect what matters most to customers. The company operates a variety of retail stores and specialty branches, serving both wholesale and retail customers, and strives to enhance the world through color and innovation. Sherwin-Williams places a strong emphasis on career growth, employee well-being, and fostering an inclusive team environment, making it a desirable employer in the retail and manufacturing industry.

The Customer Service Specialist role at Sherwin-Williams is an essential position that directly influences customer experience and business success. This role focuses on working closely with wholesale and retail customers to effectively understand their needs, answer inquiries about Sherwin-Williams products, and recommend suitable solutions. Customer Service Specialists are responsible for delivering exceptional service to ensure maximum client satisfaction while supporting the company’s sales goals. This involves maintaining up-to-date knowledge of product features, adhering to the company’s visual and quality standards, and managing various aspects of product handling and store operations.

In this role, specialists engage in both face-to-face interactions and telephone communications, assisting customers in selecting products and services tailored to their requirements. They build trusting relationships, process sales transactions in compliance with policies, and meet sales targets on various timelines. Additionally, Customer Service Specialists are involved in maintaining accurate records, managing inventory, tinting and mixing products to customer specifications, stocking shelves, setting up product displays, and assisting with store upkeep and delivery tasks.

The position requires working at stores within a 20-mile radius of a designated Sherwin-Williams location in Rohnert Park, CA. Sherwin-Williams emphasizes the importance of safety, integrity, and compliance, including necessary background checks due to access to cash, payment methods, personal information, and store merchandise. The company is an equal opportunity employer that values diversity and inclusion and supports veterans through priority referrals. The hiring process includes an online application, digital video interview, and potential in-store interview, aimed at selecting candidates who demonstrate the skills and passion necessary for this role.

Sherwin-Williams offers competitive compensation with consideration of experience, skills, and certifications and provides a comprehensive benefits package focused on employees’ health, well-being, career development, and work-life balance. The company’s culture promotes growth opportunities, recognizes the value of its employees, and fosters connections within teams and communities. This role is ideal for individuals seeking a stable and rewarding career in customer service within the paint and coatings industry, offering opportunities for skill development and professional advancement while contributing to the company’s mission to color and protect what matters.