Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams is a longstanding and well-respected leader in the paint and coatings industry, renowned for delivering high-quality products that protect and beautify the spaces and places that matter most. As a global company dedicated to innovation, quality, and customer satisfaction, Sherwin-Williams has built a strong reputation by inspiring and improving the world through its wide range of paints, coatings, and related solutions. The company’s commitment to stability, growth, and opportunity makes it an excellent place for career development, offering employees a chance to contribute their talents and skills in a supportive and dynamic environment. Sherwin-Williams places a strong emphasis on the growth and well-being of its workforce, providing rewards, benefits, and flexible work arrangements designed to enhance the quality of life of its employees.

The role of Customer Service Specialist at Sherwin-Williams is integral to maintaining the company’s high standards of client satisfaction and sales excellence. The individual in this position will be responsible for working closely with both wholesale and retail customers to identify their needs, answer their questions regarding Sherwin-Williams products, and recommend suitable solutions tailored to each customer's unique requirements. This role requires a proactive approach to ensuring customer concerns are addressed promptly and effectively, thereby maximizing client satisfaction. Customer Service Specialists play a critical role in driving the store’s sales performance by consistently meeting monthly, quarterly, and annual sales goals. The daily duties will also involve maintaining the high quality and visual standards of the store and its products, including proper stocking, organizing, and display.

This full-time position requires the selected candidate to work at stores within a 20-mile radius of Store #2538, located at 3600 S. College Road, Ste J, Wilmington, NC 28557. The role involves direct contact with customers, which may include minors, as well as responsibility for handling cash, electronic payment methods, personal information, and valuable store merchandise. Due to the nature of this access, Sherwin-Williams conducts criminal background reviews to ensure the safety and security of customers, employees, vendors, and the public. The company is committed to equal employment opportunity and provides a diverse and inclusive work environment.

Candidates selected for this position will enjoy a range of world-class benefits designed to support their health, financial well-being, and overall quality of life. Sherwin-Williams invests in its employees by offering numerous career development opportunities, including training and skill development, alongside a culture that values connection and community involvement. The Customer Service Specialist role is an opportunity for individuals passionate about customer service, sales, and the paint industry to build a rewarding career with a trusted and innovative leader in the market. This role also demands physical capability, such as lifting up to 70 pounds and working flexible hours including evenings and weekends when needed. Sherwin-Williams values and respects all applicants and adheres to fair hiring practices in compliance with applicable laws and regulations.