Bilingual Multi-Location Branch Customer Service Specialist (Spanish)

Sherwin-Williams is a well-established company specializing in paints, coatings, and related products that make spaces brighter and stronger. Known for its commitment to quality and customer satisfaction, Sherwin-Williams has a broad network of stores dedicated to serving a wide range of customers, including commercial paint clients and retail consumers. Located across various regions, including Mukilteo, WA, Sherwin-Williams provides an attractive work environment emphasizing growth, development, and community engagement.

The part-time Branch Customer Service Specialist role is based at stores within a 10-mile radius of Store #728124 at 12122 Mukilteo Speedway, Mukilteo, WA, with pay starting at $24.00 hourly. This role requires bilingual fluency in Spanish and English and the ability to work at multiple locations. The primary focus is to deliver outstanding service to commercial paint customers by understanding their needs and recommending appropriate Sherwin-Williams products. Specialists will work to resolve customer concerns promptly, maintain high store standards, and meet sales goals consistently.

This position involves direct interaction with customers, which includes minors, handling cash, sensitive customer information, and store merchandise. As such, Sherwin-Williams conducts criminal history reviews to ensure a safe environment for customers, staff, and the community. The company encourages diversity and is an Equal Employment Opportunity employer, providing opportunities for all qualified candidates regardless of background.

In addition to hands-on customer service, the role involves tasks such as processing sales transactions accurately, maintaining order files and product formulas, assisting with inventory, tinting and mixing products as needed, stocking shelves, setting up displays, and helping with deliveries. Employees must be physically able to handle lifting materials and working flexible hours, including evenings and weekends.

Sherwin-Williams offers a comprehensive benefits package for part-time employees, including health benefits such as prescription savings and virtual physician visits, retirement and savings benefits, paid holidays, sick leave accrual, military leave, bereavement leave, and paid vacation after one year. The company invests in its employees' well-being, career growth, and community connection, aiming to create an empowering and inclusive workplace. Sherwin-Williams follows a rigorous hiring process involving an online application, a digital interview via HireVue, and an in-store interview to find the best fit for the role. This process ensures candidates are well-informed and evaluated fairly.