Bilingual Multi-Location Branch Customer Service Specialist (Spanish)

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. Founded in 1866, Sherwin-Williams has grown into a trusted name in both the consumer and commercial markets, known for its innovative solutions and commitment to quality. The company operates a vast network of stores and branches across the United States and internationally, serving both residential and commercial customers with an extensive range of products designed to protect and beautify surfaces. Sherwin-Williams places a strong emphasis on inspiring and improving the world by coloring and protecting what matters, supporting communities, and investing in the development and well-being of its employees.

Sherwin-Williams is currently seeking a dedicated and customer-focused Branch Customer Service Specialist for a full-time position working at stores within a 15-mile radius of Store #1185 located at 1501 Paramount Dr., Ste 7, Waukesha, WI 53186. This role offers a starting pay of $19.30 per hour or a salary based on relevant experience. The position involves working closely with commercial paint customers to understand their specific needs, answer their questions, and recommend the right Sherwin-Williams products and solutions. The Branch Customer Service Specialist is expected to deliver excellent customer service that fosters trust and satisfaction, helping the store achieve its sales goals.

In this role, you will be responsible for maintaining high product and store standards, ensuring that visual displays and product features are up to date and attractive. You'll assist customers both in person and over the phone, handling everything from sales transactions to product tinting and mixing, and helping build strong relationships with wholesale clients. This customer-facing position involves handling cash and electronic payment methods, and it requires compliance with company policies including inventory control and safety procedures.

Sherwin-Williams offers a comprehensive onboarding process, including an online application, a digital behavioral interview, and an in-store interview with the recruitment team. The company fosters an inclusive and equitable workplace that values diversity and provides equal employment opportunities to all qualified candidates regardless of race, religion, sex, sexual orientation, or other protected statuses. Sherwin-Williams is committed to protecting the safety of its customers, employees, and the public by conducting criminal history reviews as needed.

The company's culture emphasizes balance and growth, offering employees flexible benefits that support health, well-being, and career development. Sherwin-Williams encourages its team members to pursue opportunities for learning and advancement, contributing to a vibrant and connected community within the company and beyond. If you are passionate about helping customers, enjoy working in a dynamic retail environment, and want to be part of a company that values your contributions and growth potential, this Branch Customer Service Specialist position might be the perfect fit for you.