Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.47 - $22.76
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
GreenState Credit Union is a member-owned, not-for-profit financial cooperative dedicated to providing high-quality banking and financial services to individuals and businesses within the communities it serves. Established with a commitment to improving the financial well-being of its members, GreenState Credit Union operates several branches primarily in Illinois and Iowa, fostering a strong community connection and a culture of inclusion and respect. As a credit union, it focuses on personalized service, competitive rates, and accessible financial products that empower members to achieve their financial goals. It prides itself on being more than just a financial institution; it is a partner in the financial journey of its members, offering support through every stage of life with a diverse range of products including checking and savings accounts, loans, mortgages, investment services, and insurance options.
The role of Bilingual Member Service Representative at GreenState Credit Union is vital in maintaining the credit union’s service excellence and member satisfaction. This position is based in Addison, Illinois, and is designed to be the frontline interaction point between the credit union and its membership. Successful candidates will handle a variety of financial transactions and member inquiries daily, ensuring accuracy, confidentiality, and professionalism. The position is hourly with a pay range of $19.47 to $22.76 per hour, and includes a monthly incentive opportunity and a progressive benefits package. The work schedule is typically Monday to Friday from 8:00 a.m. to 5:15 p.m., with additional hours on Saturday mornings. The credit union values bilingual skills highly and offers a Bilingual Pay Program, with a preference for Spanish-speaking applicants to better serve its diverse member base.
The Bilingual Member Service Representative will perform essential functions such as processing deposits, withdrawals, transfers, and loan payments; checking account discrepancies and resolving complaints; and promoting GreenState’s financial products and services tailored to meet members’ needs. This role demands a high level of interpersonal skills, energy, accuracy in cash handling, and the ability to work cooperatively with team members and other departments. The individual must embody integrity, confidentiality, and a commitment to fostering an inclusive and welcoming environment. They will also engage in outbound member service calls and participate in community outreach activities that exemplify the credit union’s mission to create lasting value for its members and communities. This position reports to the Manager of the Retail Branch and does not have supervisory responsibilities. GreenState Credit Union is committed to equal employment opportunities and encourages diverse applicants to join their team.
The role of Bilingual Member Service Representative at GreenState Credit Union is vital in maintaining the credit union’s service excellence and member satisfaction. This position is based in Addison, Illinois, and is designed to be the frontline interaction point between the credit union and its membership. Successful candidates will handle a variety of financial transactions and member inquiries daily, ensuring accuracy, confidentiality, and professionalism. The position is hourly with a pay range of $19.47 to $22.76 per hour, and includes a monthly incentive opportunity and a progressive benefits package. The work schedule is typically Monday to Friday from 8:00 a.m. to 5:15 p.m., with additional hours on Saturday mornings. The credit union values bilingual skills highly and offers a Bilingual Pay Program, with a preference for Spanish-speaking applicants to better serve its diverse member base.
The Bilingual Member Service Representative will perform essential functions such as processing deposits, withdrawals, transfers, and loan payments; checking account discrepancies and resolving complaints; and promoting GreenState’s financial products and services tailored to meet members’ needs. This role demands a high level of interpersonal skills, energy, accuracy in cash handling, and the ability to work cooperatively with team members and other departments. The individual must embody integrity, confidentiality, and a commitment to fostering an inclusive and welcoming environment. They will also engage in outbound member service calls and participate in community outreach activities that exemplify the credit union’s mission to create lasting value for its members and communities. This position reports to the Manager of the Retail Branch and does not have supervisory responsibilities. GreenState Credit Union is committed to equal employment opportunities and encourages diverse applicants to join their team.
Job Requirements
- High school diploma or equivalent
- cash handling experience
- customer service experience
- bilingual skills preferred
- must be bondable
- ability to work a varied schedule including weekends
- punctuality and reliable attendance
- strong interpersonal communication skills
- confidentiality with member information
- computer proficiency
Job Qualifications
- Interpersonal skills to represent the credit union in a positive way
- high energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty
- thorough knowledge of deposit products and regulations
- accuracy in the handling of cash, recording daily transactions, and attention to detail
- good telephone manners and techniques
- ability to work with minimal direction and exercise sound judgment
- member account problem-solving skills
- proficiency with related computer applications, spreadsheets, word processing, and database applications
- ability to develop and maintain effective working relationships as a cohesive team
- high school diploma or the equivalent (i.e. GED)
- cash handling, sales, and customer service experience desired
- must be bondable
- reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand
Job Duties
- Adheres to the credit union service standards in carrying out GreenState's mission and vision
- demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business
- demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities
- ensures confidentiality of member information
- supports a diverse and inclusive work environment
- makes weekly outbound service calls to members
- answers member questions or refers members to appropriate departments or supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
