Bilingual Member Service & Sales (Teller), English/Spanish preferred, not required

Mountain America Credit Union is a well-established financial institution committed to providing exceptional service experiences to its members. With a focus on genuinely caring about each member, Mountain America helps individuals define and attain their financial dreams through expert financial guidance and personalized solutions. The credit union’s core philosophy revolves around the AAA sales approach, which emphasizes making authentic connections, advising members with expertise, and always acting in their best interests. This ensures members receive value that not only meets but surpasses their expectations, creating loyal advocates of Mountain America across the community.

The St George Mall Dr Branch, located at 2984 E. Mall Dr., St George, UT, offers a full-time role from Monday to Friday, 8:40 am - 6:15 pm, with Saturday shifts from 8:40 am to 2:15 pm and a weekday off when Saturdays are worked. This position begins with a competitive hourly wage starting at $17.50, with additional incentives and pay increases based on experience and performance. Bilingual candidates fluent in English and Spanish receive an additional $1.00 per hour added to their base pay. Alongside monetary compensation, Mountain America provides excellent health benefits including medical, dental, and vision coverage with minimal employee contributions, paid time off including holidays and volunteer opportunities, matching 401k plans, tuition assistance, and professional development.

The Member Service Representative role is vital in delivering top-tier service, assessing member needs, providing suitable financial products and services, and fostering long-term relationships. This position requires attention to detail when handling daily branch operations like maintaining cash drawers, processing wire transfers, issuing cashier checks, managing IRA transactions, resolving member issues, and ensuring branch security. The role also involves traveling occasionally and requires proficiency in Microsoft Office Suite and credit union policies. Candidates benefit from a structured onboarding program focusing on branch fundamentals, teller processes, product knowledge, and follow-up training. Mountain America values diversity and accommodation, ensuring all employees receive the support necessary to succeed in their roles, reinforcing the company’s commitment to being an employer of choice in the financial services sector.