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Bilingual Medical Receptionist/Customer Service Specialist
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
Palm Medical Centers is a leading primary care provider in Florida, recognized for delivering compassionate and quality healthcare services primarily to seniors and families in its community. With 37 locations and a growing footprint, Palm Medical Centers is dedicated to maintaining an outstanding 98 percent patient satisfaction rate, which underscores its commitment to patient-centered care and a supportive environment. The centers specialize in senior primary care, addressing the unique needs of at-risk populations with a broad array of healthcare and wellness programs designed to improve the quality of life for their patients. This extensive network enables Palm Medical Centers to... Show More
Job Requirements
- Computer skills: 1 year
- medical receptionist: 1 year
- customer service: 2 years
- bilingual - English, Spanish
- exceptional customer service and phone etiquette
- ability to use computers to enter information
- excellent written and verbal communication skills
- attention to detail
- ability to connect with patients and make them feel comfortable
- patience and presence of mind
Job Qualifications
- Exceptional customer service and phone etiquette
- ability to use computers to enter information
- excellent written and verbal communication skills
- attention to detail
- ability to connect with patients and make them feel comfortable
- patience and presence of mind
Job Duties
- Deliver excellent patient service
- answer telephone promptly and direct calls accordingly
- ability to retrieve phone messages and transfer calls as necessary
- verify patient insurance
- ability to retrieve all correspondence from all mailboxes and distribute accordingly
- ability to prioritize the centers business needs and flexibility to assist other areas as needed
- responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information
- greet patients and visitors in a courteous/professional manner
- notify appropriate personnel of visitor arrival and directs visitor to correct area
- perform clerical functions
- maintain/update directory of all employees in the center
- notify the transportation dispatcher when patients are ready for pick up
- maintain professional conduct and appearance at all times
- ensure waiting and reception areas are kept clean and tidy
- perform other duties and projects as assigned
- flexibility to commute to other centers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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