Palm Medical Centers logo

Bilingual Medical Receptionist/Customer Service Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $19.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance

Job Description

Palm Medical Centers is a leading primary care provider in Florida, recognized for delivering compassionate and quality healthcare services primarily to seniors and families in its community. With 37 locations and a growing footprint, Palm Medical Centers is dedicated to maintaining an outstanding 98 percent patient satisfaction rate, which underscores its commitment to patient-centered care and a supportive environment. The centers specialize in senior primary care, addressing the unique needs of at-risk populations with a broad array of healthcare and wellness programs designed to improve the quality of life for their patients. This extensive network enables Palm Medical Centers to offer accessible, comfortable, and convenient healthcare options staffed by caring professionals who prioritize patient well-being at every interaction. The centers also feature activity and wellness facilities that support community engagement through events and programs tailored to the needs and interests of their members. Palm Medical is part of a growing movement toward value-based care, emphasizing quality outcomes and personalized attention in every aspect of its services.

The opportunity at Palm Medical Centers is a full-time role, offering a competitive hourly wage of $17.00 to $19.00, negotiable depending on experience. The position is dynamic and integral to daily operations, focusing on delivering excellent patient service and supporting the smooth functioning of the center. The role involves managing patient interactions, including scheduling appointments, verifying insurance information, and handling communications with professionalism and attention to detail. Employees here are encouraged to develop their skills and advance their careers within an organization known for its strong leadership, clear direction, and supportive work culture. Palm Medical Centers actively recognize and reward performance, providing ample opportunities to contribute significantly to patients' lives and make a lasting impact in the healthcare community. This position represents a chance to be part of a team that values kindness, efficiency, and excellence, fostering an environment where employees can thrive while making a meaningful difference in the community they serve.

Job Requirements

  • Computer skills: 1 year
  • medical receptionist: 1 year
  • customer service: 2 years
  • bilingual - English, Spanish
  • exceptional customer service and phone etiquette
  • ability to use computers to enter information
  • excellent written and verbal communication skills
  • attention to detail
  • ability to connect with patients and make them feel comfortable
  • patience and presence of mind

Job Qualifications

  • Exceptional customer service and phone etiquette
  • ability to use computers to enter information
  • excellent written and verbal communication skills
  • attention to detail
  • ability to connect with patients and make them feel comfortable
  • patience and presence of mind

Job Duties

  • Deliver excellent patient service
  • answer telephone promptly and direct calls accordingly
  • ability to retrieve phone messages and transfer calls as necessary
  • verify patient insurance
  • ability to retrieve all correspondence from all mailboxes and distribute accordingly
  • ability to prioritize the centers business needs and flexibility to assist other areas as needed
  • responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information
  • greet patients and visitors in a courteous/professional manner
  • notify appropriate personnel of visitor arrival and directs visitor to correct area
  • perform clerical functions
  • maintain/update directory of all employees in the center
  • notify the transportation dispatcher when patients are ready for pick up
  • maintain professional conduct and appearance at all times
  • ensure waiting and reception areas are kept clean and tidy
  • perform other duties and projects as assigned
  • flexibility to commute to other centers

Job Criteria

Experience

Mid Level (3-7 years)


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