Bilingual Medical Receptionist - Central Raleigh

Avance Care is a leading healthcare organization headquartered in North Carolina, dedicated to transforming primary care through a patient-centered approach that emphasizes comprehensive and compassionate services. With its rapidly expanding footprint, Avance Care operates 35 practice locations across key regions such as the Triangle area—which includes Raleigh, Durham, and Chapel Hill—alongside vibrant communities in Charlotte and Wilmington. The company is renowned for its commitment to innovation and quality in healthcare delivery, striving to meet the physical, mental, and emotional needs of its patients. Notably one of the largest independent primary care networks in North Carolina, Avance Care plays a pivotal role in shaping the healthcare landscape by integrating progressive care models and fostering strong community relationships.

The role of Front Desk team member at Avance Care is a critical position that stands at the forefront of patient interaction and care coordination. As the first point of contact, this full-time role demands a dedicated individual eager to contribute to the seamless and supportive experience that defines the patient journey from arrival through check-out. Candidates for this role will work 12-hour weekday shifts with a rotating schedule that includes weekends, adapting to the fast-paced and dynamic environment characteristic of bustling primary care clinics. This position offers an excellent opportunity to build a rewarding career within a large healthcare organization that values empathy, professionalism, and efficiency.

In the Front Desk team position, individuals will embody the ethos of Avance Care by delivering warm, professional service that supports patient comfort and operational efficiency. Responsibilities encompass a wide range of administrative and interpersonal duties vital to clinic success, including greeting and assisting patients, managing appointment schedules, handling patient information within electronic medical records systems, and processing payments. The role requires excellent organizational skills to maintain a streamlined and welcoming front desk environment and demands clear communication to relay messages and explain services and policies accurately to patients.

Avance Care emphasizes the importance of a comprehensive benefits package, which is accessible starting from the first of the month after 30 days of employment. The benefits underscore the organization's commitment to its employees' well-being and include healthcare, dental coverage, paid time off, and additional supportive perks. Candidates with at least one year of medical front desk experience and a related degree or educational background will find this position well-suited for career advancement and professional growth. Other essential qualities include strong verbal and written communication skills, the ability to maintain confidentiality, resilience, flexibility, and a growth mindset.

Joining Avance Care means becoming part of a team that is dedicated not only to exceptional patient care but also to evolving and innovating the healthcare experience across North Carolina. The company fosters an inclusive and equitable workplace, ensuring equal employment opportunities for all applicants and employees without regard to various protected characteristics. The hiring process involves a thorough background check and drug screening, underscoring the organization's commitment to safety and integrity. This role offers a unique chance to contribute meaningfully to improving healthcare delivery while advancing one’s own professional journey in a supportive, fast-paced, and continuously growing organization.