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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
Avance Care is a leading healthcare organization headquartered in North Carolina, dedicated to transforming primary care through a patient-centered approach that emphasizes comprehensive and compassionate services. With its rapidly expanding footprint, Avance Care operates 35 practice locations across key regions such as the Triangle area—which includes Raleigh, Durham, and Chapel Hill—alongside vibrant communities in Charlotte and Wilmington. The company is renowned for its commitment to innovation and quality in healthcare delivery, striving to meet the physical, mental, and emotional needs of its patients. Notably one of the largest independent primary care networks in North Carolina, Avance Care plays a pivotal... Show More
Job Requirements
- Related degree preferred
- At least one year of medical front desk experience
- Strong verbal and written communication skills
- Ability to maintain confidentiality and integrity
- Growth mindset
- Flexibility and resilience
Job Qualifications
- Related degree preferred
- At least one year of medical front desk experience
- Strong verbal and written communication skills
- Ability to maintain confidentiality and integrity
- Growth mindset
- Flexibility and resilience
Job Duties
- Meet, greet, and assist patients promptly, efficiently, and in a professional manner
- Set up new patients and update current patients’ information in the EMR system
- Schedule and reschedule appointments, as well as coordinate walk-in patients
- Answer phone calls promptly and relay messages when necessary
- Maintain the front desk and reception area in an organized, orderly fashion
- Collect co-payments, deductibles, and co-insurances
- Process referrals and provide complete and accurate referral information to patients
- Balance cash register and ensure all credit payments are accurate
- Explain fees, services, and policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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