Bilingual Medical Receptionist

The Southern Arizona AIDS Foundation (SAAF) is a prominent nonprofit organization dedicated to providing comprehensive health services and support to individuals affected by HIV/AIDS and related health issues. Serving Southern Arizona, SAAF focuses on enhancing the quality of life for underserved and vulnerable populations through a variety of programs including prevention, testing, education, and clinical care. With a commitment to equity, diversity, and inclusion, SAAF actively supports communities that have historically faced barriers to healthcare access, such as people of color, LGBTQ+ members, individuals who have experienced housing insecurity, and others impacted by HIV/AIDS and viral hepatitis. The foundation operates multiple campuses and clinics, offering essential resources in a professional, compassionate, and stigma-free environment.

This full-time role is a critical on-site position within the SAAF Health Clinic, reporting directly to the Associate Director of Clinical Services. The Bilingual Medical Receptionist is responsible for ensuring smooth front desk operations, effectively supporting the clinic's mission by delivering professional administrative services in both English and Spanish. Working Monday through Friday from 8:00 am to 5:00 pm, this non-exempt position involves managing patient registration, maintaining confidential records, scheduling appointments, handling patient inquiries, insurance verification, referral tracking, and ensuring the clinic's reception area is welcoming and efficiently organized. The role demands a high level of accuracy, discretion, and excellent communication skills to protect patient confidentiality while facilitating the seamless flow of clinical services. The receptionist acts as a key liaison among patients, healthcare providers, pharmacies, and administrative staff, supporting prior authorization processes and correspondence through multiple communication channels including telephone, email, and patient portals.

In addition to administrative tasks, the Bilingual Medical Receptionist plays a vital role in enhancing patient experience by providing appointment reminders, updating patient demographics, and assisting with resource information. The position necessitates proficiency with Electronic Medical Records (EMR) systems as well as Microsoft Office tools such as Word, Excel, and Outlook. The ideal candidate will thrive in a team environment, possess strong organizational and problem-solving abilities, and demonstrate a commitment to serving a diverse patient population. SAAF values inclusivity and encourages candidates with unique backgrounds and lived experiences, particularly those from marginalized communities, to apply. This position requires CPR/BLS certification, fingerprint clearance through the Arizona Department of Public Safety, and proof of vaccination. Reliable transportation and a valid Arizona driver’s license supported by the foundation’s liability insurance provider are mandatory.

This role is essential in maintaining the clinic’s operational efficiency and upholding the mission of the Southern Arizona AIDS Foundation by enabling accessible and high-quality healthcare services to vulnerable communities. It offers an opportunity for individuals passionate about public health and social justice to contribute meaningfully to a respected nonprofit organization dedicated to improving health outcomes and reducing disparities. The established working environment is professional, with physical demands primarily sedentary, requiring occasional walking, standing, bending, and the use of standard office equipment. Overall, the Bilingual Medical Receptionist is a pivotal figure in supporting patient care coordination while fostering a compassionate, respectful, and patient-centered atmosphere at the front desk of the SAAF Health Clinic.