Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Paid Time Off
Paid holidays
Tuition Reimbursement
Career development opportunities
Job Description
CarePoint Health is one of New Jersey's leading healthcare systems, consisting of three reputable hospitals: Christ Hospital in Jersey City, Hoboken University Medical Center, and Bayonne Medical Center. These institutions have combined their strengths to deliver comprehensive, coordinated care across the region. Employing over 3,500 professionals, CarePoint stands as the largest private employer in Hudson County, New Jersey. The system cares for more than 300,000 patients annually, emphasizing a patient-centered approach in all aspects of healthcare delivery. CarePoint aims to transform healthcare through a focus on preventative medicine, health education, and disease management, leveraging an extensive network of physicians and... Show More
Job Requirements
- High school diploma or equivalency
- 2-3 years medical office experience required
- basic working knowledge of Microsoft Office
- bilingual English/Spanish preferred
- at least one year of customer service or reception experience in healthcare preferred
- ability to calm and defuse irate callers and patients
- knowledge of medical terminology and organizational services
- outstanding communication and phone etiquette
- ability to work in a dynamic, fast-paced setting
- team-oriented mentality
- detail oriented and able to multi-task
- excellent customer service skills
Job Qualifications
- High school diploma or equivalency
- 2-3 years medical office experience
- working knowledge of Microsoft Office including Word and Excel
- bilingual in English and Spanish preferred
- at least one year of customer service or reception experience in healthcare
- knowledge of medical terminology and office organization
- excellent verbal and written communication skills
- strong customer service and phone etiquette
- ability to work effectively in fast-paced environments
- team-oriented mindset
- ability to multi-task and work independently with attention to detail
- exceptional customer service skills in person, on the phone, and in writing
Job Duties
- Completes office activities such as filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies
- confirms appointments, verifies insurance, verifies I.D. of each patient, handles pre-authorizations, manages problem logs, returns phone calls, ensures patient paperwork completion within 72 hours, and schedules patients in order of appointment
- composes and prepares correspondence, invoices, reports, presentations, and maintains appropriate files
- maintains and stocks supplies, checks equipment, and reports malfunctions
- prepares patient charts and ensures all proper consents are signed
- schedules appointments and meetings appropriately
- addresses patient complaints promptly and effectively
- maintains communication with Office Manager and Senior Practice Manager
- provides administrative and clerical support when necessary
- complies with HIPAA privacy and confidentiality policies
- participates in department quality improvement plan
- maintains patient confidentiality and HIPAA compliance
- schedules patients into EMR and bills correctly
- acts as a messenger when required
- organizes center calendars and acts as liaison between medical professionals and patients
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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