Bilingual Lead Care Coordinator **Riverside/San Bernardino**

Victor is a dynamic health and social services organization located in Riverside and San Bernardino County, California, dedicated to delivering comprehensive care management and support services. Known for its commitment to fostering a learning environment, Victor invests significantly in employee development, providing top-tier training for new graduates and clinicians entering their careers. The organization embraces leadership growth, actively promoting from within and offering leadership training for its team members. Victor's workplace culture values ongoing education and professional growth, reflected in its reimbursements for license registration fees, continuing education units (CEUs), travel expenses, and internet/cell phone usage. Moreover, employees are eligible to apply for Public Service Loan Forgiveness, demonstrating the organization’s commitment to supporting its workforce beyond the immediate job role.

The Lead Care Coordinator (LCC) position at Victor plays a crucial role within the Enhanced Care Management (ECM) Program, operating under the supervision of the Director of Innovation. This role requires a highly committed professional who will provide direct client services and coordinate complex care management as a vital part of a care team. The LCC oversees specific client cases, ensures coordination of health care benefits, facilitates education, and enables access to timely and cost-effective care services. Collaboration and communication with clients, family supports, caregivers, and a network of health and social service providers are paramount to promote client wellness, recovery, independence, resilience, and empowerment.

The LCC acts as an advocate for their clients and serves as an active member within interdisciplinary teams. This role requires managing linkages with hospitals, social service programs, and external providers while coordinating transportation and office visits as necessary. The position demands thorough documentation practices, ongoing client progression evaluations, and participation in regular staff meetings and professional training opportunities such as ACEs Certification.

Ideal candidates will possess a combination of practical experience and educational qualifications, demonstrating bilingual proficiency in English and Spanish, excellent communication, and customer relations skills along with PC hardware/software familiarity. This full-time role offers a competitive pay range of $24.16 to $33.23 per hour, with additional pay incentives for educational achievements and bilingual skills. Victor also ensures a supportive benefits package that includes low-cost medical, dental, and vision insurance, paid holidays and sick leave, mental health days, life insurance, retirement plans, and other valuable perks designed to support employee well-being and professional satisfaction.

Victor stands as an Equal Opportunity Employer, welcoming diverse applicants and actively supporting protected veterans and individuals with disabilities. The organization follows all federal employment laws and ensures transparency regarding applicants' rights. This position requires residency in Riverside or San Bernardino County and completion of background investigations and physical fitness standards as per agency policies, reinforcing the commitment to workplace safety and client care excellence.