Bilingual Hotel Housekeeping Supervisor

Sandy Springs, GA, USA|

Job Overview

Compensation

Hourly

Range $16.00 - $22.75

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Paid holidays

Job Description

Our hotel is a distinguished establishment committed to providing exceptional hospitality and service to all our guests. We pride ourselves on maintaining high standards in every aspect of our operation, from guest accommodations to public spaces. As part of a reputable brand, our hotel offers a welcoming and professional environment where teamwork and excellence are highly valued. We are dedicated to ensuring that every guest experience is flawless and memorable through the efforts of our dedicated staff.

We are currently seeking an experienced Housekeeping Supervisor to join our team. This role is integral to maintaining the overall cleanliness and operational efficiency of our hotel. The Housekeeping Supervisor will be responsible for overseeing the daily activities of housekeeping staff, ensuring all public spaces and guest rooms meet or exceed the standards set by both the hotel and franchise guidelines. This position requires effective leadership, excellent organizational skills, and a strong commitment to providing outstanding service.

The Housekeeping Supervisor will prepare work schedules aligned with forecasted occupancy to optimize staffing levels and productivity. Regular training and development of housekeeping associates will be a key responsibility, providing them with the skills necessary to deliver value-added service to our guests. Additionally, the supervisor will conduct inspections using a detailed 100-point checklist to uphold the quality of cleaned rooms and inspect public spaces for cleanliness and efficiency.

The role includes managing inventory controls for linens, chemicals, and amenities while staying within budget. Coordinating with other hotel departments such as Front Office, Engineering, and Banquets is essential to ensure smooth operations and guest satisfaction. The supervisor also plays a vital role in safety management by enforcing compliance with safety rules and taking corrective actions as needed to maintain a safe work environment.

Furthermore, the Housekeeping Supervisor will maintain clear communication with the Executive Housekeeper and immediate supervisors, reporting any significant issues promptly. This position offers an excellent opportunity for a motivated individual who enjoys a hands-on role in hotel operations and is passionate about maintaining the highest standards of cleanliness and guest service. Employment is full-time, and compensation will be discussed during the interview process based on experience and qualifications.

Job Requirements

High school diploma or equivalent
previous experience in a housekeeping supervisory role
strong organizational skills
ability to work efficiently under pressure
excellent communication and leadership abilities
knowledge of safety and cleaning protocols
ability to train and motivate a team
flexibility to work varied shifts as needed

Job Qualifications

Proven experience in housekeeping supervision or management
strong leadership and motivational skills
excellent organizational and communication skills
ability to conduct and enforce quality inspections
knowledge of cleaning equipment and proper cleaning techniques
experience with inventory management and budgeting
ability to train staff and deliver effective training sessions
familiarity with hotel operations and interdepartmental coordination
commitment to maintaining safety standards in the workplace

Job Duties

Responsible for the overall cleanliness of the hotel by maintaining an organized and efficient Housekeeping operation
prepares work schedules in accordance with forecasted occupancy
supervises the day to day activities of housekeeping staff
maintains familiarity with cleaning equipment and fills out requisition orders as necessary
oversees and conducts inspections of public space for efficiency and cleanliness
ensures public space meets and exceeds customer expectations for the appearance of the hotel
conducts department training on a regular basis
provides staff with the skills training to provide value added service to customers
monitors service and teamwork on a regular basis and counsels associates as needed
ensures that guest rooms are within the standards of AURO and franchise hotels
inspects all guest rooms each quarter and checks in-house or stay-over rooms as necessary
writes maintenance orders as needed and conducts inventories as assigned
checks linen closets and carts for cleanliness and supplies
trains associates on proper cleaning techniques
uses 100 point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers
ensures that all associates follow safety rules and procedures and takes corrective action where required to improve safety of work areas
utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports
determines, communicates, and monitors achievement of standards of performance on a timely basis
maintains proper linen pars, chemicals, and amenity inventories
recommends purchases of products while remaining within budget
coordinates housekeeping work with other departments such as Front Office, Engineering, Banquets
confers closely with the Executive Housekeeper at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
coordinates staffing and payroll to conform with productivity and budgetary standards
keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance