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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Pet insurance
Retirement 403(b) plan
Employee assistance program
discounted gym membership
Free membership to the Zoo
Free membership to MOSI
Free membership to Glazer Children’s Museum
Free membership to the Florida Aquarium
Discounted admission to attractions in Florida
Discounts on food, beverage, and merchandise
Job Description
ZooTampa at Lowry Park is one of the most beloved zoological parks in the southeastern United States, attracting over 1.2 million visitors every year. Situated on 56 acres of lush, tropical garden settings, the zoo offers a vast array of naturalistic wildlife habitats designed to immerse guests in authentic animal experiences. Accredited by the Association of Zoos and Aquariums (AZA), ZooTampa strives to provide exceptional educational programs, engaging recreational activities, up-close animal encounters, and memorable seasonal events. Renowned as one of the nation's most family-friendly zoos, it has earned numerous awards for its commitment to wildlife education, conservation, and entertainment.... Show More
Job Requirements
- Conduct all activities aligned with AZA standards and relevant laws
- ability to work outdoors in extreme weather typical to west central Florida
- stand and walk for extended periods
- use radio, telephone, and computer for communication and instructions
- manual dexterity for keyboard and equipment use
- cognitive ability and sensory acuity to perform duties and follow safety practices
- willingness to work varied hours including holidays and weekends
- ability to work special events and unexpected shifts
- physical ability to sit, bend, reach, stand, walk, and lift up to 30 lbs
- navigate paved and uneven pathways
Job Qualifications
- High school or equivalency diploma preferred
- customer service experience preferred
- effective communication skills
- ability to develop positive relationships with all departments
- bilingual in Spanish and English
- ability to complete projects on time
- courteous and tactful dealing with others
- effective time management
- ability to make sound decisions in fast-paced environment
- ability to follow instructions
- flexibility and multi-tasking skills
- data entry experience with minimum typing speed of 40 wpm and 8,000 kph
- cash handling experience preferred
- ability to communicate ideas effectively
Job Duties
- Greet and direct guests
- sell admission tickets and upsell annual memberships and premium experiences
- provide exceptional customer service as outlined by department guidelines
- perform guest screening processes at point of entry
- enforce policies and procedures diplomatically
- handle payment transactions accurately using cash register and computer
- perform accurate and complete data entry for all guests in Galaxy database
- maintain cleanliness and organization of admissions box offices and front gate areas
- follow daily schedule of activities
- ensure safety of guests and staff according to guidelines
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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