Bilingual Financial Customer Service Representative

Empower is a leading financial services company dedicated to helping customers achieve financial freedom by transforming their financial lives. With a strong commitment to employee well-being, diversity, and inclusion, Empower fosters a welcoming and supportive work environment. The company stands out for its flexible work environment, fluid career paths, and a culture that celebrates internal mobility, encouraging employees to chart their own paths and grow their careers within the organization. Empower emphasizes the importance of purpose, well-being, and work-life balance, which is reflected in its support for community involvement and volunteerism. Employees are empowered to contribute thousands of hours to causes they care about, aligning personal values with professional aspirations.

The role offered is within Empower’s financial services call center, providing a career launching point for individuals interested in customer service and financial services. This position focuses on responding to incoming telephone inquiries related to retirement plans from participants, employers, and third-party plan specialists. No prior financial industry experience is required, as the company provides a comprehensive paid training program coupled with ongoing coaching and career development support. Employees will play a key role in servicing retirement savings accounts by offering informative, empathetic, and effective communication without the pressure of cold-calling or sales targets.

In this role, associates are responsible for delivering excellent customer service by educating and empowering customers about their retirement plan options, processing account transactions such as contribution changes, loans, and withdrawals, and communicating critical plan updates. The position requires flexibility to work a 40-hour week, mainly outside of traditional business hours, including some Saturdays. Fluency in both English and Spanish is a requirement, reflecting the company's diverse customer base.

Empower's culture focuses on inclusion and collaboration, supported by Business Resource Groups (BRGs), which use employee engagement to foster community and diversity across the company. The company offers a range of benefits designed to support a balanced lifestyle including medical, dental, vision and life insurance coverage, a 401(k) plan with generous matching contributions, tuition reimbursement, paid time off, volunteer time, and comprehensive leave programs.

The salary range for this position is $39,700 to $54,550 annually, with additional bonuses available for non-sales roles based on performance. This role is remote and nationwide, requiring reliable high-speed wired internet, a quiet home workspace, and company-provided equipment. Empower values equal opportunity and diversity, encouraging all qualified individuals to apply regardless of personal characteristics.