Bilingual Customer Support Specialist - Overnights

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees operating across 14 locations, Uline has established itself as a stable and successful industry leader known for its fast, friendly, and customer-focused service. The company prides itself on maintaining a professional, drug-free workplace ensuring all employees meet pre-employment qualifications including hair follicle drug screening. This position is fully on-site, based in their California branch located at 4810 South Hellman Avenue, Ontario, CA 91762. As an Equal Employment Opportunity/Affirmative Action employer, Uline values diversity and inclusion across all business levels.

This specific role is for a Bilingual Customer Support Specialist working overnight shifts, specifically from Friday through Tuesday from 9 PM to 5:30 AM, with initial training hours during the day from Monday to Friday 8:30 AM to 5 PM for approximately 6 to 7 months. The hourly pay ranges from $30 to $35, including a $4 shift differential, and offers significant growth and earning potential. The job entails using world-class technology to process customer orders, make product recommendations, and handle account inquiries. Candidates in this role will become product and solutions experts, quickly responding to questions regarding products, pricing, and shipping.

This full-time position at Uline includes comprehensive health insurance, a 401(k) plan with a 6 percent employer match starting the first day, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program for professional continuing education. Employees will enjoy best-in-class facilities, including a modern fitness center and nearby walking path, all designed to support a healthy work-life balance.

The role emphasizes professional development through in-depth training improving communication and problem-solving skills, one-on-one mentoring, career growth opportunities, and building strong relationships in a collaborative work environment. Customer support specialists engage with customers via phone, email, and chat to understand needs, recommend best solutions, and assist with online ordering navigation. This opportunity is ideal for candidates who are bilingual in English and Spanish and eager to grow within a stable and reputable company in a customer-centric environment.