Bilingual Customer Support Specialist - Overnights

Uline is a prominent, family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. Established with a commitment to quality and exceptional customer service, Uline boasts a workforce of over 9,800 employees spread across 14 locations, reflecting its vast operational scale and strong market presence. Known for its stability and long-standing success, Uline emphasizes a drug-free work environment, requiring all new hires to complete a pre-employment hair follicle drug screening. The company prides itself on fostering a professional, collaborative, and supportive workplace with modern facilities and excellent employee perks, including fitness centers and nearby walking paths to promote well-being. Employment at Uline guarantees an on-site position that benefits from a comprehensive benefits package and career development opportunities.

The Bilingual Customer Support Specialist role based out of Uline’s California branch in Ontario offers an exciting full-time opportunity during overnight hours from Friday through Tuesday, 9 PM to 5:30 AM, with an approximate six to seven-month training period conducted during daytime hours. The position offers competitive pay starting from $30 to $35 per hour plus a $4 shift differential, underscoring the company’s commitment to rewarding its team members. This role is not just about customer service; it’s an opportunity to become a product and solutions expert, assisting customers via phone, email, and chat channels while navigating Uline’s online platform to provide quick and confident responses related to products, pricing, and shipping. The specialist will engage deeply with customer orders and account inquiries, ensuring fast, friendly, and efficient service that aligns with Uline’s legendary service standards.

This position benefits from thorough, in-depth training designed to enhance communication and problem-solving skills. The work environment promotes professional growth through one-on-one peer mentoring, allowing employees to develop their careers within a stable and well-established company. Regular team events foster strong interpersonal relationships, reinforcing Uline’s collaborative culture. The focus on bilingual fluency in English and Spanish ensures that the team can effectively meet diverse customer needs while maintaining a high standard of service. Uline’s comprehensive benefits package offers complete health insurance coverage, a 401(k) plan with an employer match starting on day one, multiple bonus programs, paid holidays, and generous paid time off. Additionally, their tuition assistance program supports continued professional education, underlining Uline’s dedication to employee development. Overall, this is a prime opportunity to join a successful global distributor known for its supportive work culture and top-tier employee benefits.