Bilingual Customer Support Specialist - Overnights

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline stands out for its commitment to quality, customer satisfaction, and a professional work environment. The company upholds a drug-free workplace policy requiring pre-employment hair follicle drug screening and maintains all positions as on-site. As an Equal Employment Opportunity/Affirmative Action employer committed to veterans and individuals with disabilities, Uline fosters a diverse and inclusive workplace culture.

The Bilingual Customer Support Specialist position at Uline’s California Branch in Ontario, CA, offers a dynamic opportunity for professionals fluent in both English and Spanish. This full-time role primarily covers overnight hours Friday through Tuesday from 9 PM to 5:30 AM, with an initial training period during weekday day shifts lasting approximately six to seven months. Employees benefit from a shift differential of $4 per hour and a competitive hourly rate ranging from $30 to $35, with substantial growth and earning potential.

As a Uline Overnight Bilingual Customer Support Specialist, you will play a key role in providing fast, friendly, and world-class service to customers. The position involves managing customer orders, providing expert product knowledge, and responding to inquiries across multiple channels including phone, email, and chat. You will be empowered with thorough training to understand Uline’s product offerings, pricing, and shipping details, enabling you to deliver precise and helpful solutions tailored to customer needs. The role is ideal for those who enjoy problem-solving and building meaningful business relationships while working in a collaborative in-person team setting. Uline’s supportive environment includes one-on-one peer mentoring and career development opportunities, making it a great place to grow professionally.

Employees in this role also benefit from multiple bonus programs, comprehensive health benefits including medical insurance and a 401(k) retirement plan with an immediate 6% employer match, paid holidays, generous paid time off, and a Tuition Assistance Program for continuing professional education. The company’s clean, modern facilities feature first-class amenities such as a fitness center and nearby walking paths to support employee well-being.

Overall, joining Uline as a Bilingual Customer Support Specialist means becoming part of a stable, successful company culture focused on excellence, learning, and collaboration. This position is an excellent fit for individuals with strong communication skills, a passion for customer service, and fluency in English and Spanish who want to contribute to a top-rated company and build a rewarding career in a fast-paced, customer-centric environment.