Bilingual Customer Support Specialist - Overnights

Uline is a prominent family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a robust workforce exceeding 9,800 employees across 14 strategic locations, Uline is known for its commitment to excellence, stability, and growth opportunities. The California branch, situated at 4810 South Hellman Avenue in Ontario, CA, exemplifies Uline’s dedication to delivering fast, friendly, and customer-focused service. The company prides itself on maintaining a drug-free workplace and actively supports diversity and inclusion as an EEO/AA employer, welcoming veterans and individuals with disabilities.

The Bilingual Customer Support Specialist position at Uline is a full-time role designed for individuals who are fluent in both English and Spanish and possess strong problem-solving and communication skills. This overnight role spans Friday through Tuesday from 9 PM to 5:30 AM, with an initial training period held during daytime hours Monday to Friday from 8:30 AM to 5 PM, lasting approximately six to seven months. Offering competitive pay ranging from $30 to $35 per hour, including a $4 shift differential, this opportunity presents significant growth and earning potential within a professionally nurturing environment.

As a Customer Support Specialist, you will engage directly with customers to provide exceptional service by processing orders, addressing account inquiries, and offering tailored product recommendations. Leveraging world-class technology, you will become a product and solutions expert, enabling you to respond swiftly and confidently to questions related to product details, pricing, and shipping. You will build robust relationships with customers through various communication channels, including phone, email, and chat, ensuring that their needs are understood and met with appropriate solutions.

Uline emphasizes learning and development, providing in-depth training that sharpens your communication and problem-solving abilities. The role offers extensive opportunities for professional growth through one-on-one peer mentoring in a collaborative, in-person setting. Regular team events foster strong connections among colleagues, enhancing the work environment and promoting a sense of community. The company values employees as its greatest asset and demonstrates this through its comprehensive benefits package, including health insurance coverage, 401(k) plans with employer match, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance for continuing education.

Working at Uline means joining a stable, successful company known for its best-in-class, clean, and modern facilities equipped with a first-class fitness center and nearby walking paths to promote employee wellness. The position requires employees to be onsite, contributing to a dynamic and engaging workplace where teamwork and customer satisfaction are prioritized. By becoming a part of Uline, you invest in a career path marked by stability, rewarding compensation, and opportunities to develop professionally while making a meaningful difference in customers’ experiences.